Consignment Management Associate ($80K Salary)

Provide support to the Surgical Sales team in relation to the IOL Consignment Management process, ensuring that scheduled counts are completed on time and customer inventory is fully reconciled for billing and traceability purposes.
Safety

• Follow and overseer safety and evacuation procedures
• Report any safety issues
• Preserve the housekeeping

Quality

• Manage, review and perform trainings related to procedures and guidelines for Consignment
• Conduct monthly reviews of consignment audits completed in field and ensure alignment of field counts with SAP consignment table data.
• Adress and report any issues related to damaged or expire goods
• Follow the company Compliance

Consignment Coordinator

• Maintain and review Consignment Agreements for AU and NZ, act as point of contact between internal sales team and Legal, guarantee the internal approvals and create new agreements, if required
• Manage the consignment agreement register to ensure consignment holding are held in facilities with valid agreements in place
• Create new consignment agreements for new and existing customers
• Manage contract storage in accordance with legal and compliance guidelines
• Work with regional consignment on roll out of new technologies and in field Consignment Management tools to ensure compliance with ANZ processes
• Attend tender review meetings for tender agreements requiring consignment holdings and draft required documentation for tender submission relating to consignment
• Attend key account review meetings to align consignment holdings in accordance with the consignment agreements.
• Facilite customer review meetings with Legal and Compliance when required to align customer specific consignment agreements with Alcon global requirements

• Complete monthly reconciliation of in field audit findings and investigate discrepancies (missing and additional items) utilising 3PL ERP system
• Manage the removal of any excess, short-dated or expired inventory for return to 3PL warehouse
• Monthly report on metrics associated with Consignment Management process (e.g. on time completion of counts, percentage accuracy of counts) to management team
• Generate and update reports to track movements and status of consigned goods
• Liase with external (3PL) and internal (customer service, sales team) customers to resolve discrepancies
• Facilite monthly consignment review meetings with senior management to review consignment KPI's and stock holdings in field
• Facilite quarterly consignment governance review meetings with senior and regional management to align Customer Operations and Commercial requirements for consignment
• Manage and present Consignment Dashboards with internal stakeholders
• Regional monthly presentations showing consignment reduction progress and overall performance
• Work with marketing on product launches and key projects relating to consignment
• Work with customer services team and logistics to resolve any consignment related issues
• Evaluate requests related to Top Up approvals
• Monitor consignment levels and collaborate with sales team to ensure stock availability
• Maintain accurate and up-to-date records of consigned inventory and audits.
• Engage and assets risks related to projects and meet deadlines
• AFCM controls to review audit completion and accuracy
• Monthly write off evaluation and process
• Data review to ensure compliance with SAP and MA360
• Visit customer facilities to perform audits of IOl consignment inventory
• Complete initial investigation of any count discrepancies while on site (e.g. missing items that may have been implanted)
• Provide training to infield and internal parties on changes to consignment

Minimum/Essential:

• Certificate or Internship

Tertiary education preferred.
Minimum:

• Minimum 1 year in a customer-facing role
• Prior experience in role requiring large amounts of data management and reporting