AddressResponsibility:
Routine Maintenance:
- Network at Risk, Field Tickets, Change Request creation
- Field WO creation and liasoning with contractors
- Technical support tech for on-site works
- Perform pre & post modem checks
- Dropbox monitoring
- Review and validate completed works
- Partner payment claims dispute management
Proactive Maintenance:
- Monitor triggers (Service Escalation, Node Health, Critical/Major Severity, Daily Flipping list)
- Create/close emergency change request
- Perform pre & post modem checks, status checks and confirm resolution
- Perform modem swap back-end activities
- Confirm non-intermittent fault resolution, monitoring of intermittent faults, Trigger revisit, close faults
- Partner payment claims dispute management
Skills:
6-8 Years of total experience including 4+ years' experience as a HFC Network Engineer
- Telecommunications Network Assurance, using ITIL methodology, which is focused on HFC Access Networks (CAA and DAA) with D3.0/D3.1 knowledge
- Should have good exposure in HFC network performance management
- Tool experience: Remedy, Netcool, Service Now, Mosaic, Comptel, PWB, Xpetrak, NxT, Tableau
- Ability to analyse network performance insights, triggers and identify issues that need maintenance work
- Good communication skills
- Ability to manage field partners for successful field maintenance execution and validation
- Ability to resolve repeat service degradation cases to reduce truck-rolls
- Take ownership of overall network health improvements and regulatory compliances
