Address
Form of work
SalaryOur Client aims to enrich lives beyond the extraordinary by offering an exceptional way to discover the world.
They are an industry pioneer, delivering incredible and unrivalled luxury travel experiences with a focus on exceptional quality, unique experiences, and genuine hospitality. Australian founded and owned, our client operate luxury cruises and tours on all continents, including Antarctica, and continues to innovate to set new benchmarks within the travel industry.
About The Role
We are recruiting for hybrid roles within our client’s Global Contact Centre in Newcastle.
We need 8 Sales Agents in total, to start on 15th March.
Duties:
- Achieve sales of their core range of products
- Use your expertise to enhance and personalise guest journeys by way of their range of products, services, and destinations.
- Create and manage flight, accommodation, cruise and tour reservations via phone, chat, or email with high attention to detail.
- Find solutions to guests change in circumstance or requirements.
- Deepen connections with existing guests and travel agents and create long lasting relationships with new ones.
- Collaborate with and support team members around the globe
Skills & Experience
- A sense of fun and wonder, with a passion for travel and experiences
- A commitment to delivering exceptional service through sales
- Previous experience in a Contact Centre and/or Sales role
- Attention to detail and accuracy, combined with effective communication skills
- The skills to master multiple systems, with proficiency at multi-tasking and adapting to changing circumstances
- Confidence dealing with high volumes of work across different channels including voice, email, and chat
- The ability to work independently and as part of a team, and collaborate effectively in a virtual team environment
- An interest in your own development
Benefits
- Work for an industry leading, global brand that truly puts the customer first
- Extensive training: 4-6 weeks classroom style and on the job training
- Hybrid role after training – Work from home Thursdays and Fridays (Flexible)
- Access to a generous sales incentive program
- On target earnings of up to $52.92 per hour
- Be part of a fun, dynamic and supportive team
- Regular team events to enjoy time with your teammates
- Opportunities to experience tours and cruises
- Exclusive staff travel discounts up to 75% including family and friends offers
- Rotating roster 7am – 6pm Monday-Friday, 9-1 Saturday – Roster 3 weeks in advance
- Discounted health insurance
- Access to industry training programs through Tafe NSW
- Staff recognition programs and opportunities for career progression
- Opportunities to access broader travel industry benefits
To start your journey with this amazing team, please apply today!
