Contact Centre Officer - Casual Pool

Casual Pool - Suitable applicants will be placed in a recruitment pool and may be approached for casual work arising within a six-month period from the closing date. 

The City of Cockburn is dynamic and rapidly growing. It provides its employees with generous employment conditions and highly desirable lifestyle benefits including: 

• Generous superannuation (up to 15%) 
• Wellness program events 

The City 

Cockburn is one of the major coastal cities found in the state of Western Australia. With a current population of over 120,000, the City is dynamic, rapidly growing and an exciting place to be. 

Situated just 22km south of the Perth CBD, Cockburn boasts an amazing coastline, beautiful beaches, and parks, and is supported by a rich mix of community facilities and diverse employment opportunities. 

About the position 

The City’s busy Customer Experience team is looking for motivated Contact Centre Officers to provide high quality accessible customer service for the City’s rates payers and community. Casual team members are needed to assist during busy periods and to provide leave backfill.

We have a couple of positions on offer:  

• Up to 76 hours per fortnight  
• Flexible position to backfill as required, with a minimum of 2 shifts per week 

About You 

• Are you available between 8am and 5pm Monday to Friday? 
• Can you easily adapt to a constantly changing environment? 
• Every call is different, and some calls can be challenging so you will need to be adaptable and able to maintain your professional approach all the time. 
• You need to be a team player and be willing to help a vast range of diverse customers. 
• Someone who is keen to progress into a role that includes face to face interactions and cashiering 
• Experience in Local Government will be highly regarded  

Hourly rate: $40.73, depending on qualifications and experience, inclusive of 25% casual loading. 

For further information contact: Sonia Hall, Acting Customer Experience Coordinator on 9411 3444 or ********@cockburn.wa.gov.au 

How to Apply: Please ensure you read the attached Job Description to get a full understanding of the role requirements and selection criteria before applying. 

Please submit a: 

1. Letter explaining how your experience, skills and behaviours make you a suitable candidate
2. Current resume. 
3. Names and contact details of two (2) professional referees. It is preferable for one of your referees to be your current supervisor or manager. 

Online applications must be made via the City’s employment webpage at www.cockburn.wa.gov.au/employment, and clicking the ‘Apply for Job’ button. 

Closing Date: Monday 24 April 24 at 5pm 

The City of Cockburn reserves the right to commence recruitment prior to this date. 

The City of Cockburn is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, people of all ages and people with disability. 

Applicants are required to demonstrate a commitment to the City of Cockburn values.