AddressContract Duration: 6 Months (Potential Extension)
Location: Parramatta
Rate: $34.01 p/h + Super
About the Company:
Indigeco recruitment is supporting a major NSW Department in sourcing multiple customer service officers for a 6-month contract.
This is a parttime position (25 hours a week) Operating on a rotating roster from 7am to 7pm, Monday to Friday (excluding public holidays).
- Key responsibilities:
Ability to deliver high quality customer service in a high-volume Contact Centre environment. - Handle customer enquiries promptly and courteously.
- Identify, refer and assign non-standard and more complex enquiries to a senior staff member.
- Maintaining knowledge of policy, legislation and related business processes.
- Maintaining accurate data records in a customer management system.
- Ability to confidently use multiple technology platforms and databases.
- Ability to meet Contact Centre KPI’s on a daily and monthly basis.
Key requirements:
- Excellent written and verbal communication skills.
- Previous gov experience is desired but not mandatory.
- Demonstrated experience working in an office environment.
- Sound computer skills.
- Proficient in Microsoft office suite, particularly Outlook and Teams.
- willingness to learn and get trained on the job.
**Aboriginal and Torres Strait Islander candidates strongly encouraged to apply.
Only shortlisted candidates will be contacted.
Applications received after the due date may be considered for similar roles.
"Indigeco Acknowledges the Traditional Custodians of country throughout Australia and Recognise our Brothers & Sisters Connection to Land, Waters and Community. We pay our Respects to our Brothers & Sisters our Culture & to our Elders past, present & future".
