Contact Service Officer

Who are we?

WorkPac is an Australian recruitment provider to the mining, construction, engineering and health care industries. We provide temporary and permanent staffing to companies requiring multi-disciplined and experienced blue collar, white collar or office support. With over 400 internal employees within 42 offices, we support over 10,000 Field Team Members on client sites throughout Australia.

What can we give you?

• Work with a reputable company
• Exciting start-up opportunity
• Career progression opportunities
• Flexible working arrangements from and office
• Fortitude Valley Location

WorkPac strives to provide the best on the job training possible. A great team and working environment along with a mentor for your journey, will ensure your progression into your new career is smooth sailing. The reward for success within WorkPac is unparalleled and we believe in rewarding hard work and tenure. From corporate discounts and birthday leave after three years of service to the annual Awards Ceremony attended by finalists, we want to acknowledge, recognise and reward your hard work.

What will you do?

• Answer high volume of inbound calls from new and existing candidates
• Assist candidates with applying for roles
• Answer general queries
• Assist with pay enquiries
• Order and manage PPE/uniforms
• Work towards set KPI's on a weekly basis

What do you need?

If you thrive on operating in an exciting, fast paced environment and can provide the following knowledge and skills, we want to hear from you.

• Capability to manage high volume calls
• Ability to resolve level one support queries by utilising various systems
• Provision of excellent customer service both internally and externally
• Accurate high level data entry
• Strong procedural focus

How do you get involved?

Do you think you have what it takes to be our newest Contact Service Officer? Great! Press the APPLY NOW button or contact Kirsty on 07 5390 1385 to join us in beginning your new career with WorkPac.