AddressAbout the Role
Hastings Deering is on the hunt for a Continuous ImprovementQuality Manager to join our award-winning team in Rockhampton.
This is a Permanent, Monday to Friday role. We are also proud to offer a high level of work life balance through flexible working arrangements.
As a CIQM, you will:
- Assess, advise, coordinate and support all repairs and inspection sign off's in Service Centres
- Adheres to legal standards and ensures and enforces compliance to HDAL & Caterpillar policy
- Ensures company and supplier components are tested and inspected and that technical documentation and manuals required are completed in accordance with Caterpillar and customer specifications.
- Serve as a liaison between respective Service departments, the Area Manager and the Customer to investigate and resolve quality issues and facilitate the proper workflow of information.
- Ensure customer requirements are interpreted and communicated to the team and delivered within the appropriate timeframe, cost and standards.
- Identify areas for improvement in the Parts and Service Operations business model and execute more streamlined and efficient business processes and practices.
- Lead Continuous Improvement projects across the three service departments, within designated time frames, using either Lean Six Sigma or other appropriate improvement methodology.
- Investigation and exploration of new avenues, opportunities, and initiatives to optimise, automate or digitise work completed within Service Operations.
- Collaborate with Parts and Service Managers on concept developments, project planning, task allocation and management of integrated projects.
- Ensure all projects are compliant with Workplace Health and Safety (WH&S) Legislation and Company policies
- Proactively steer and champion Improvement and change across Operations, influencing senior and executive stakeholders to elicit support and sponsorship for change programs and projects.
- Engage and collaborate with various stakeholders across the business including but not limited to Facilities, Commercial, Innovation and Service excellence.
- Manage projects as required from time to time which are diverse in nature.
Why Hastings Deering?
At Hastings Deering, our people are our heart - from their first day with us right up to their last.
As one the top Caterpillar dealers globally and part of the Sime Darby network, you'll have access to extensive and borderless career development opportunities and enjoy an internationally recognised work culture.
Whether you're looking to take your career to the next level or achieve more balance in your schedule, we offer diverse opportunities for talented professionals to join our team and start something big.
You'll have access to:
- Opportunities for training, mentorship, and career development specific to your role.
- Competitive remuneration package and annual salary reviews
- A supportive, diverse, and inclusive team spread across Australia and internationally.
- Access to growth opportunities at a regional, national, and international level through our global Sime Darby network.
- Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.
- Employee discounts, rewards, and incentive programs.
- Paid parental leave options
- Salary continuance insurance
About You
A successful teammate will have experience in:
- Relevant experience in a similar role
- Extensive technical knowledge of steel materials and steel fabrication and repair
- Sound knowledge of the Boilermaking, Welding Standards and NDE processes
- Sound project management experience
- Technical knowledge of Caterpillar products
To Apply: Hit the 'Apply Now' button
Enquiries: Please call 1300 071 618
Contact Person: Brianna Klinberg - ***************@hastingsdeering.com.au
About Hastings Deering
Hastings Deering is one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.
We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.
