Coordinator, Student CommunicationsJob No.:567283Work type:Fixed Term
- 1x Part-time, Fixed term position (0.6 FTE, until 30th of August, with potential for extension)
- Location Independent - Any Victorian campus
- HEO6 - $88,485 - $95,469 (pro rata) + 17% Superannuation
- Bespoke and bulk direct Student Communications.
- High quality information resources via a variety of communication channels.
- Support and advice to departments about communications to students.
- CRM (Standard Text and FAQs)
- Direct SMS
- Social media
- Chatbot
- Plan and edit written communications, for distribution via web and digital channels, that are informative, accessible and focused on the student experience.
- Build, test, and publish web content including web pages and email communications.
- Maintain and review CMS content (web and Intranet) on a rolling basis.
- Create engaging digital content for social media, web and digital channels that:
- Aligns with core principles of writing for the web (e.g. being concise, well-structured and accessible, using plain English).
- Is optimised for readability.
- Tailors content to suit the delivery channel and meet the information needs of specific audiences.
- Is accurate and aligned to internal and external policies and procedures.
- Maintenance of the University's student facing chatbot, including:
- Macro Conflict resolution
- Leveraging data to generate insights to continually improve the operation of the chatbot (including liaison with subject matter experts)
- Ongoing maintenance of source materials accessed by the chatbot to ensure quality control
- Maintaining relevant training materials (manuals, processes etc)
- Revising and creating dialogue flows.
- A degree with subsequent relevant experience, or an equivalent combination of relevant knowledge, training and/or experience.
- Proven experience with web content management systems (CMS) (Squiz Matrix preferred), Electronic Direct Mail (EDM) systems (including Adobe Campaign and Campaign Monitor) and digital production tools and software (such as Adobe Creative Suite). Ability to troubleshoot HTML and CSS issues.
- Experience in producing content within brand guidelines, including copywriting and communication development and management across a range of channels including web, social media and email.
- Demonstrated expertise in creating and editing content for web and digital channels. Excellent proofreading skills and attention to detail.
- Demonstrated experience managing the activities of self, including the ability to set priorities and monitor workflows within own area of responsibility.
- 17% employer contributed superannuation
- On site childcare facilities
- Flexible work arrangements
- Discounts for staff and their family members to study a range of La Trobe courses
- Cover letter, outlining your suitability for the position based on information outlined in the PD; and
- An up to date resume
- Develop your career at an innovative, global university where you'll collaborate with community and industry to create impact.
- Enjoy working on our inspiring and stunning campuses - the perfect hub for industry, students and academics
- Help transform the lives of students, partners and communities now and in future