AddressChallenge yourself to make an impact this exciting role
Together we drive positive business outcomes
Fixed-term position (until February 2025) based at Qantas Distribution Centre in Mascot
At Qantas, our strong beliefs guide the way we work, ensuring everything we do stays true to our customers and this iconic brand. We won’t settle for anything less than the best outcome. We’re a high performing team, and we each have the opportunity to add value and make an impact on the business.
As a Uniforms Services Coordinator you will be responsible for the outfitting and distribution of uniforms, communicate Company grooming standards for Industrial, Freight, Engineers, Customer Contact Cabin and Ground Crew, Pilots, Lounges, Receptions and all uniformed personnel.
In this role, you will be responsible to maintain effective and efficient customer service through face to face contact and online queries of all uniformed front line and corporate staff. Ensuring the correct scale of issue and entitlement is maintained for individual ensuring the One for One, Fair Wear and Tear policy is adhered to. Communicate openly and honestly to resolve issues if they arise with processes between the service provider and Qantas Uniforms operation. In addition, assist managers and colleagues to ensure that all associated tasks and responsibilities comply and conform with relevant regulatory and quality requirements and Company policies and standards.
You’ll have:
Minimum 2 years’ experience in a customer service role
Strong and proven customer service background with dedication to excellence
Excellent communication skills with the ability to articulate clearly and warmly with customers, staff and management both verbal and written
Excellent relationship building skills
Experience in retail or clothing industry would be preferred
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.
Applications close: Thursday 27 June 2024
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
