AddressAbout Resero
Resero is a family of trusted brands for education, healthcare, hospitality and the public sector.
With offices in New Zealand, Australia and Singapore, we have passionate, talented people in all areas of our business - design, manufacturing, sales, service, logistics and marketing.
We know furniture, and we’re all committed to delivering exceptional quality, advice and service at every step.
We’re happy to say we’re on a bit of a crusade because we all believe education deserves the very best support and we’re here to play a big part in that.
About the role
This is a fantastic opportunity for a motivated, capable, vibrant and energetic Service Coordinator to join our close-knit team.
We are seeking a customer focused superstar that enjoys a challenge. This role plays a critical part within the team and will handle the customer journey from post-sale through to post delivery.
You will be available to work Monday to Friday between the hours of 8.30am - 4.30pm.
Key Responsibilities:
- Order Processing
- Coordination of order despatch dates, pro-actively scheduling containers and shipments to find the best outcome for our customer experience
- Working collaboratively with our despatch and warehouse team
- Point of Contact for customer communication.
- Processing warranty claims and all post sales enquiries
The successful applicant will be a person who possesses the following attributes:
- Customer focused
- Commitment to service excellence
- Proactive approach and positive attitude
- Ability to multitask with attention to detail
- Highly organised
Benefits:
- Wellbeing program
- Team building, lunches and celebrations
- Work in a recently renovated office
- On-site parking
- Work close to home
- Close to public transport
