AddressRole:Australian Service Operations Leader
Location:Sydney OR Melbourne
Full/ Part-time:Full Time
Build a career with confidence
Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we have led in inventing innovative technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
About the role
Reporting to the Regional Ops Leader for South Asia Pacific Field Service & Aftermarket,Australia Service Operations Leader, performs on-site services for Aftermarket clients, installs new equipment and services, maintains / services and upgrades existing equipment. Provides instruction and education regarding products or equipment usage to customers and internal employees.
The successful applicant should be highly motivated and results-driven, providing leadership in a matrix organization in ensuring the successful delivery of financial commitments, driving the development and implementation of business strategies, optimizing operational performance. This role plays a pivotal role in shaping the direction of our business within the country, overseeing aspects of operations to achieve sustainable growth and profitability.
Key Responsibilities:
As theAustralian Service Operations Leader, you willbe responsible for:
Financial Management:
Develop and execute strategies to meet and exceed targets
Analyze financial data, identifying trends and implement corrective actions as needed
Ensure effective forecast, budgeting, resource allocation and cost control measures to achieve business commitments
Business Strategy Development:
Collaborate cross functionally and across South Asia Pacific region to formulate and implement business strategies aligned with organizational goals
Conduct market research through trade shows and external events to identify opportunities and threats, providing insights for strategic decision-making
Drive innovation and adaptability to capitalize on emerging market trends
Assess suitability of service operations initiatives being rolled out in the market and drive for implementation as applicable
Operational Performance:
Oversee day-to-day operations to ensure efficiency, quality, and customer satisfaction
Responsible for end-end service delivery processes including new chillers installation and commissioning, warranty support and execution and renewals of service contracts
Implement and monitor key performance indicators (KPIs) to measure and improve operational performance
Lead continuous improvement initiatives to enhance overall business operations
Establishes and maintains training and audit/assessment programs to ensure the implementation and effectiveness of internal controls and adoption of tools
Managed escalated quality issues and supports team in issue resolution ensuring customer satisfaction
Team Leadership and Development:
Provide strong leadership and mentorship to a diverse team including matrix reporting line, fostering a positive and collaborative work environment
Identify training and development needs, supporting the professional growth of the team members
Promote a culture of accountability, high performance, and customer-centricity
Optimizes performance management strategies to effectively allocate workforce across multiple geographic locations.
Stakeholder Relationship Management:
Build and maintain strong relationships with key stakeholders, including clients, partners, and regulatory bodies
Take personal ownership of complaints of high-profile customers, carries out the customer satisfaction investigation, and establishes the appropriate improvement plan
Collaborate with internal teams to ensure alignment with customer needs and expectations and cooperate in the delivery of projects
Ensure effective communication and alignment across all levels of the organization
Compliance and Risk Management:
Monitor and ensure compliance with relevant laws and regulations, and company policies
Develop and implement risk mitigation strategies to safeguard the organization’s interests
Conduct periodic assessments to identify potential areas of risk and implement proactive measures
Drive EH&S initiatives, create EHS awareness and monitor compliance
Personally uphold ambitious standards of ethics and ensure compliance across workforce/business
Requirements
We are looking for people who are highly motivated and results driven If this is you, get in touch.
As a minimum you must have:
15+ years exp, this position owns the execution of long-term strategy (e.g., more than 3 years) and the operational direction, typically for a business of modest size and scope,
Ability to manage a national team of experienced professionals.
Focuses on tactical and operational plans with short- to medium-term focus (e.g., less than 1 year to 1 - 2 years).
Manages a team of primarily intermediate or experienced professionals, with freedom to determine how assignments are completed (e.g., objectives and approaches to completing work).
Sets objectives and guides others on execution/approach for achievement of operational results.
Explains policies, practices, and procedures and may influence others.
Possesses strong technical/product knowledge.
Works autonomously with limited oversight from manager.
Influences others outside of own job area regarding policies, practices, and procedures.
The role will be based in the SAP Region and will require 30 to 50% travel.
Our commitment to you
Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a wonderful place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. This is The Carrier Way.
Join us and make a difference.
Apply Now!
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
