AddressThe General Manager will oversee and manage the operational aspects of the business, particularly focusing on disability services with an emphasis on complex care. This role requires a strong background in disability services, with the successful applicant holding a health profession qualification and significant experience working in a senior position. The primary responsibility of the role is to ensure the effective delivery of services in alignment with company standards while prioritising client satisfaction.
Key Responsibilities:
Manage the delivery of services to our clients, ensuring that services are delivered on time, within budget, and to client expectations.
- Manage the ILV service delivery team, ensuring the team is adequately resourced and directed, including overseeing recruitment and rostering of staff.
- Supervise support workers, providing clinical expertise and mentoring to the team on a range of care-related matters
- Act as the primary escalation point for all operational queries
- Work closely with service delivery teams to ensure that processes and systems are optimised, systems are robust, and that appropriate standards are maintained.
- Identify areas for improvement in service delivery processes and work with internal teams to implement changes.
- Ensure that all service delivery documentation is up-to-date and accurate.
- Operationalise the ILV Strategic Plan through the development, implementation and evaluation of programs and services, collaborating with the Managing Directors.
- In collaboration with the Director’s and Board, contribute to budget development and adherence, and determine the feasibility of new service offerings.
- Support the design and delivery of new programs or service offerings, collaborating with the Managing Directors
- Track and report on all service delivery, across all service offerings.
Qualifications/Experience
- Demonstrated experience managing complex care needs.
- Sound knowledge and experience working with the National Disability Insurance Scheme and NDIS participants, including the Disability Services Sector, Quality and Safeguarding Principles, and reporting requirements.
- Ability to lead and drive performance, delivering accuracy, quality and embedding a culture of continuous improvement
- Ability to ensure efficient processes are in place, accurate records are maintained, and issues are rectified in a timely manner
- Proven ability to manage and meet project and service deadline targets and standards
- Excellent verbal, written, and interpersonal communications skills, including the ability to negotiate effectively with internal and external stakeholders at all levels in a variety of contexts
- Demonstrated commitment to professional development and evidence-based practice
- Ability to identify and implement process and system improvements
- Good written and oral communication skills, including the ability to communicate to external and internal stakeholders
- Ability to problem solve effectively
CHECKS & LICENCES
- Current NDIS Check
- Current Police certificate
