Customer Administrative Officer

Are you a proactive and organised individual with a flair for customer service? Join our dynamic team within the Customer Experience and Delivery Program in Redcliffe, delivering exceptional customer service, administrative support and playing a key role in financial decision-making advocacy. This opportunity will see you thrive in a supportive, inclusive environment, making a positive impact on the lives of Queenslanders.

About the role

The Customer Experience and Delivery (CED) portfolio at Queensland Public Trustee (QPT) offers trusted financial decision-making advocacy, education, and financial services, empowering Queenslanders to plan and prepare for significant life events.

As a Customer Administrative Officer, you will play an important role in delivering high-quality administration, telephone, and reception services to customers, service providers, and the public. Based in Redcliffe, this temporary full-time position (up to 6 month) offers a unique opportunity to engage with diverse customers, providing exceptional service and referral to appropriate resources. You'll be the welcoming face of QPT, the first point of contact for inquiries, and instrumental in maintaining a professional and supportive environment. Your role will involve administrative support, effective communication, and proactive problem-solving to ensure customer satisfaction.

To learn more about this role, please download the attached role description.

About you

As an individual with proven organisation and prioritisation skills, you bring a strong customer focus and thrive in collaborative team environments. Operating with efficiency in a fast-paced setting, you excel in managing competing priorities and take pride in serving the Queensland community.

The following attributes are keys to your success in this role:

• Demonstrated experience in customer service or admininistrative roles highlighting exceptional communication skills.
• A positive, empathetic demeanor coupled with a solution-focused mindset.
• Proficiency in basic computer literacy, including Microsoft Office applications.
• Meticulous attention to detail and ability to maintain professionalism and confidentiality.
• Ability to work with legislation, policies, and procedures within prescribed limits.

What we offer

• A fulfilling role where your skills directly impact lives
• Dynamic work environment with diverse responsibilities
• Opportunities for personal and professional growth
• Supportive cultures prioritising employee mental health and wellbeing

If you're ready to make a difference and bring your skills to a role where your action matters, join us at QPT. Apply now and be a vital part of our commitment to exceptional customer service in the Queensland community.

Interested in applying?

Please provide the following information:

• Your current resume, including a comprehensive employment history and any relevant qualifications and professional certifications you hold.
• A cover letter (no more than one page) outlining recent motivation and your ability to demonstrate the ‘Key capabilities' required to perform the ‘Key responsibilities' of the role, as outlined above.
• Contact details for two referees. At least one referee should have thorough knowledge of your conduct and performance within the previous two years.   If you are a current or previous public service employee, please nominate a referee who can report on your public service employment.

QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support.  We have been looking after Queenslanders and their families since 1916.