Address- Recognised as a top #3 employer on the 2022 LinkedIn Top Companies list to grow your career.
- Make a real difference for our customers and communities
- Be supported to grow your career at NAB
- Work in a collaborative and inclusive team environment
- Multiple opportunities available - Monday to Friday
It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.
Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.
It’s a good time to see what more you can find at NAB as a Customer Advisor!
The role:
Our Retail staff really are the face of NAB – and this Customer Advisor role is no exception. This is a fantastic opportunity to showcase your customer service skills and deliver a memorable experience to our customers in each and every interaction. Supporting our Hills branches, you will deliver a high level of service to customers whilst processing general banking transactions, answering their questions and queries, and educating customers on NAB’s suite of products and services that will add value to their banking package. No two days are ever the same in our Retail branch roles, so if you’re inspired by working as part of a vibrant, energetic team whilst helping customers kick their goals, then this could be a fantastic opportunity for you.
You must be available to work Monday to Friday with shift hours varying from: 9:00am - 4:30pm Monday to Thursday, and 9:00am - 5:30pm.
Our Hills branches include Rouse Hill, Eastwood, Seven Hills, Norwest, Chatswood Interchange, Carlingford, Macquarie Shopping Centre, Chatswood, Windsor, Lane Cove, Castle Hill, Ryde and Hornsby.
The role and Day to day will include:
- Engaging with customers and delivering an outstanding, signature service with every interaction
- Maintaining an in-depth knowledge of NAB’s products and services, informing customers of suitable options that best suit their needs
- Completing over-the-counter account opening, unsecured lending and deposit product activities
- Demonstrating our Smarter Banking options (self-service and digital) to customers to help make banking with NAB an awesome experience
- Continuous training and development to support your career aspirations
What you will bring…
- A passion for delivering an amazing experience to customers, with the will to go the extra mile
- An ability to work collaboratively as a team and a will to deliver NAB’s signature customer experience
- Resilience, self-motivation and lots of energy
- A keen eye for detail that ensures transactions are completed efficiently and accurately
- An appreciation for inclusion and the diversity of our customers
All new Customer Advisors receive NAB’s tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including an attractive base salary, fantastic career-growth opportunities, as well as the support of the NAB brand boldly backing you as you deliver an amazing experience to our customers.
A diverse and inclusive workplace works better for everyone.
At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.
Join NAB
If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.
To be eligible to apply, you must have Australian or New Zealand citizenship or Australian permanent residency status. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.
Please note unsolicited CVs from agencies will not be accepted.
