Company

Indigeco Pty LtdSee more

addressAddressKilsyth, VIC
type Form of workFull time
salary Salary$65000 + Super
CategoryConstruction & Property

Job description

Job Title: Customer Assistance Coordinator
Start date: asap
Pay rate: 65K per year + Super
Location: Kilsyth Melbourne
Work Days and Hours: Monday -Friday, start time 8am-4pm or 10am -6pm (every week it changes, one week they will be on the early shift)
Onsite/WFH: hybrid - 60% in office

Job Description:

We require someone who can act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time. 
  
Responsibilities:
  • Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline. 
  • Act as the single-point-of-contact to customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process. 
  • Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of our processes, systems, and practices; provide timely and informative responses as per business key performance indicators. 
  • Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process. 
  • Manage some technical queries of products but know when to escalate to the appropriate person to respond.
  • Maintain accurate records of all internal and external interactions in the appropriate database/system (Salesforce) 
  • Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation. 
  • Act as liaison between the customer and warehouse/dispatch. Support Supervisor with hosting customer visits at local facility. 
  • Understand Customer Order Management policies, procedures and metrics. 
  • Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization. Participate in/lead process improvement projects. 
  • Additional responsibilities include rebate processing and customer claims.
Qualifications
Customer service experience, good verbal and written communication skills, attention to detail and accuracy are key skills for potential candidates. 
  
Preferred level of experience: applicants have worked in a similar industry is advantageous e.g. ENGINE PARTS manufacturer, but as long as they have worked in a dynamic customer service environment. Amongst the team they handle 2000 cases between them per month so we need someone who knows how to work as a team and will be able to work out who to distribute the queries to within the business to be able to get through the many queries.
  
Soft skills required:
Good collaborator, good team player, have the ability to understand when to pass on the inquiry to the next level, good verbal communication, good email manner, need to be able to speak clearly over the phone.
  
Systems knowledge required:
Experience with SALESFORCE is an advantage
ORACLE experience is an advantage
If this sounds like you please apply
**Aboriginal and Torres Strait Islander candidates strongly encouraged to apply.
  
Only shortlisted candidates will be contacted.

Applications received after the due date may be considered for similar roles.
 
"Indigeco Acknowledges the Traditional Custodians of country throughout Australia and Recognise our Brothers & Sisters Connection to Land, Waters and Community. We pay our Respects to our Brothers & Sisters our Culture & to our Elders past, present & future".
Refer code: 1950382. Indigeco Pty Ltd - The previous day - 2024-04-05 23:35

Indigeco Pty Ltd

Kilsyth, VIC
Jobs feed

Apiarist Assistant

Australian Honey Sales Pty. Ltd.

Wynyard, TAS

$40,000-60,000 per year

Probation Officer

Tasmanian Government

Burnie, TAS

$80,593-92,764 per year

Account Manager

Searson Buck

Burnie, TAS

Permanent

Farm Operator - Yolla District School

Tasmanian Government

Yolla, TAS

$64,821-69,764 per year

Senior Client Manager

Findex

Devonport, TAS

Permanent

Timber Labourer

Kyshan Pty Limited

Ulverstone, TAS

Permanent

Support System Deliverables Officer

Bae Systems

Osborne, SA

Permanent

Senior Full Stack Developer

Paxus

Adelaide, SA

$100,000-140,000 per year

Part Time Sales Assistant | SHERIDAN | Westlakes

Hanesbrands

Adelaide, SA

Permanent

Crew Member - Early Morning/ Dayshift- Paralowie

Hungry Jack's

Paralowie, SA

Permanent

Share jobs with friends

Related jobs

Customer Assistance Coordinator

Administration Assistant/Customer Service

Conquest Recruitment Group

Permanent

Melbourne, VIC

16 hours ago - seen

Casual Customer Assistant - Cranbourne

Dusk

Permanent

Cranbourne, VIC

yesterday - seen

Assistant Relationship Manager

Westpac

Permanent

Bendigo, VIC

yesterday - seen

Assistant Relationship Manager

Westpac

Permanent

Warrnambool, VIC

yesterday - seen

Customer Service/Sales Admin Support Assistant

Chandler Personnel

Broadmeadows, VIC

3 days ago - seen

Customer Service / Sales Admin Assistant

Chandler Recruitment

Broadmeadows, VIC

3 days ago - seen

Graduate Customer Assist Officer

Orde Financial

Melbourne, VIC

4 days ago - seen

Assistant Relationship Manager

Westpac Bank

Warrnambool, VIC

4 days ago - seen

Assistant Relationship Manager

Westpac Bank

Bendigo, VIC

4 days ago - seen

CUSTOMER SERVICE - ADMINISTRATION ASSISTANT

Smart Recycling

Dandenong, VIC

4 days ago - seen

Customer Assist Specialist

Red Energy

Richmond, VIC

4 days ago - seen

Casual Customer Assistant - Wendouree

Dusk

Wendouree, VIC

4 days ago - seen

Assistant Relationship Manager

Westpac Bank

Ballarat, VIC

4 days ago - seen

Administration Assistant/Customer Service

Conquest Personnel

Carrum, VIC

4 days ago - seen

Customer Service Assistant Full-Time (Pharmacy)

Pharmacysmart Compounding

Balwyn, VIC

7 days ago - seen

Customer Care Assistant

Friends With Frank

Richmond, VIC

a week ago - seen