Customer Assistance Officer

As a TasWater Customer Assistance Officer, you’ll ensure customers experiencing financial hardship feel supported and are provided with accurate and timely advice, relating to their TasWater account.  

Your day will involve:

• Managing inbound and outbound calls to customers to discuss overdue bills,
• Process receipting files and action customer payments,
• Use guidelines to assist in the negotiation of payment plans,
• Provide exceptional customer service to our internal and external stakeholders.

So, ifyou:

• Are a friendly, customer service professional, who enjoys working with a range of software,
• Can demonstrate an ability to produce good quality work outputs, with a data accuracy focus,
• Care about quality customer service, quality advice and positive engagement with the community, 
• Are able to learn and adapt to technology and digital programs,
• And can follow procedures and regulations.

Then we would love to hear from you!

You can look forward to working in an exciting, stimulating workplace that provides a range of opportunities to make a real difference to the community. 

This full-time position can provide flexibility by way of start/finish time, along with a salary package of $74 - 82K per annum (including superannuation). 

This position has a maximum term end date of August 2024 and can be located in our Steele Street, Devonport or Charles Street, Launceston offices.  

We are proud to be recognised as an employer of choice for women by WORK180. View our benefits and policies and the great work we do at https://work180.com/en-au/for-women/employer/taswater. 

We want a workplace where people feel empowered to bring their full, authentic selves to work. We are committed to providing a workplace that vigorously includes and values contributions from any diverse characteristics, experiences and abilities. We look forward to hearing from you and how you would like to make a positive difference to our beautiful island.

To express your interest

• Connect with Amber Smith – Customer Assistance Coordinator on 0487 155 ***.
• For assistance in applying, go to https://www.taswater.com.au/About-Us/Careers where you can also view the Position Description.

If you believe you’ll thrive with us submit your application by the closing date of 11am Tuesday 13th February 2024 by clicking Apply now.