Address
Form of workWhat’s on offer
- Full-time permanent position
- Vibrant working culture with people centred management
- Discounted purchases from retailers via the SWAG app
- Discounted gym membership at Goodlife Health Club
About us
Aspire Hub is a fast growing and trusted service provider under the NDIS. We pride ourselves in providing uncompromising support to our Participants so they can go on and achieve their goals with confidence.
We are proud to be continually expanding our NDIS Supported services to Perth participants.
About you
You have extensive experience and connections in the NDIS sector, are highly driven and proactive and have a passion for supporting business growth and finding support and activity solutions for NIDS Participants. As a natural communicator, you have excellent stakeholder management skills and build and maintain relationships with ease.
With your comprehensive understanding of the NDIS funding model, you are able to provide accurate information to potential Participant and their stakeholders related to supports and services.
About the role
This newly created position will give you an opportunity to make it your own and support our strategic plan for business growth and to be the provider of choice in Perth.
As the Customer Care Coordinator, you will be the point of contact for all potential participants, their families and/or representatives providing a responsive service to move them through the pre-engagement process to service delivery. You will create opportunities whilst ensuring services reflect Participant needs, the Aspire Hub’s core purpose, and deliver agreed outcomes for Participants, their families and Aspire Hub.
The position will work closely with the Service Delivery Manager to understand current Participants and vacancies across the house locations and establish an understanding of areas that would be beneficial to expand houses options to.
Additionally, through networking events and stakeholder connections, promote additional support offerings such as in home supports, community access and day program activities, along with areas of support gaps that Aspire Hub could potentially offer in Perth.
The base location will be Beldon, with travel required across northern and southern regions to establish connections and gain an understanding of the service needs for Participants in Perth.
This role will require you to have
- 5+ years experience in NDIS
- Qualifications relevant to the industry and position
- A current Driver’s Licence
- NDIS Worker Screening Clearance
- NDIS Worker Orientation certificate completed
- Working with Children Check
- National Police Check.
- Fully maintained, registered and insured vehicle.
- Experience as a Customer Care Coordiantor or similar.
If you believe your values align with ours, your experience and qualifications are relevant to the position and you ASPIRE to join our journey of growth in Western Australia, we encourage you to submit your application.
Aspire Hub acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.
