AddressARH Gosford is a purpose-built, 24 hour, Emergency Animal Hospital with over 30 clinical and support staff, all focused on providing high class patient and client care in a supportive, team environment. We are looking for casual Customer Care Representatives to going our fast-paced and exciting environment with a strong team focus and attention to detail.
About your new role
The duties of the role include:
- Handling high volumes of inbound calls
- Liaising with referring vets
- Welcoming clients and their pets to the hospital
- Booking and managing appointments
- Invoicing and taking payments – including cash and EFTPOS
- Processing payments on Vetpay and Medipay finance platforms
- Data entry and requesting documents from referring vets and clients
- Managing email enquiries
About You
- A solid professional background in customer service (min 2 years is preferred)
- Have experience in reception or high volume call centre environment
- You thrive in fast paced environments and can remain calm under pressure or during busy times and emergency situations
- Well-developed computer skills with accurate data entry
- Experience with RxWorks is highly desirable but not essential as we will train the right candidate
- Experience with appointment entries, invoicing, and taking payments
- Willingness to go above and beyond during busy times
- You can think outside the box! Have great multi-tasking and problem solving skills to achieve best possible results
- Can manage your time effectively when there are multiple distractions and can assist your team mates when required
- Amazing attention to detail
- Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy
- Experience dealing with difficult clients
- Strong interpersonal and relationship skills
- Enjoy working in a close knit team and be team focused
- Cope well with high call volumes and demanding clients
- Have availability during busy peak seasons Christmas, Easter, and school holidays and be flexible in picking up additional shifts to support your team
** As we’re a 24 hour hospital the successful candidate must be available for various shifts (day, afternoon and overnights) Monday through Sunday. **
We Offer
This position offers an opportunity to work with some of the best clinicians in their field, in a professional and challenging yet enjoyable workplace. A competitive salary plus:
- Advanced roster to support a work and home-life balance
- Job security
- Discounts to Hills Products for your pet
- Free on-site parking and close to public transport
- Leave entitlements - 4 weeks annual leave, personal/sick leave, carers leave (all leave benefits as per award)
- Continuous education program
- Free annual influenza v\accination
- Free access to confidential Employee Assistance Program LifeWorks 24/7
- Petbarn discounts
Join our ARVA Platinum Partner team that sees diversity and inclusion as more than just policies and practices. This is a growing business and for the right candidate ongoing opportunities will undoubtedly present themselves!
Apply Now!
