Customer Care Representative/Collections Officer

About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide's scientific territory and have been at the core of the company's activities since its creation in 1902.

Air Liquide Healthcare Australia is a leading and dedicated supplier of medical gasses, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.

The Role

The successful applicant will work as a member of a small team of accounts receivable representatives reporting to the Team Leader - Accounts Receivable. As a member of this team, you will contribute to the timely and accurate allocation, electronic posting and collection of all Air Liquide Healthcare (ALH) account payments thus maintaining an accurate aged trial balance and contributing to reducing overall debt held through strong communication, negotiation and relationship building skills.

Due to a relocation of the business unit to Queensland, we have a number of positions currently available to join existing, long term team members of the team. There are full time opportunities as well as one part time position (0.5 FTE - 19 hrs per week).

How will you CONTRIBUTE and GROW?

• Responsible for maintaining an aged trial balance as required
• Ensure set KPI's/Target are met in relation to collections, credit balances and aged debt
• Deal with inbound and outbound accounts and collection calls
• Deal with inbound correspondence relating to accounts receivable activities
• Liaise with ALH states staff to resolve customer enquiries and to obtain information necessary to complete collection activities
• Identify those accounts/groups of accounts that ALH is having difficulty collecting and coordinating with the Team Leader and the state sales teams to facilitate the collection of these debts
• Liaise with debt collection agencies regarding delinquent debtors, as per Company's policy
• Raise and process credit notes where appropriate with supporting documentation
• Raise and process account journals as required
• Data entry/account maintenance in the Great Plains system
• Comply with Company's priorities and policies in terms of debt collection. More generally Comply at all times with all policies and regulations applicable to the role
• Conduct all activities in accordance with requirements of ALH's Quality Management System
• Process banking and applying payments within the GP system on a daily basis as directed

Are you a MATCH?

• Previous experience in handling account enquiries, managing accounts receivable and/or undertaking collection activities
• have a demonstrated commitment to providing exceptional service and helping resolve customer queries and complaints
• Have strong computer literacy with the proven ability to manage multiple databases for data entry and drawing information efficiently
• Get enjoyment from working in a fast-paced, multi-tasking environment
• Thrive in an occupation that requires accountability, accuracy, and efficiency
• Solutions focussed and thinking 'outside of the box' to solve practical problems and to respond to enquiries

If this sounds like you, we would love to hear from you! This is an opportunity to be challenged in a business that wants to support you and provide opportunities to learn and grow

We offer:

• Salary + super + employee benefits + free onsite car parking
• Effective onboarding that includes training and support to ensure the successful applicant is comfortable in their role
• Family and social activities
• A professional environment with a focus on humans & wellbeing
• Salary Continuance Insurance
• Local and global opportunities
• Health and wellbeing initiatives
• Retail discount programs with over 350 retailers
• Long-term career development opportunities nationally and/or internationally across the Air Liquide Group

Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.