My Aged Care -Customer Care Representative - Gold Coast

At Probe CX, we're powered by passion, driven by curiosity, and enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.

We are currently looking for passionate Customer Care Consultants to join our growing team in our fast-paced call centre located in Gold Coast.

Feel secure in a permanent ongoing role, we have multiple permanent full-time and part-time positions available (either Hybrid working model after training and skills embedment period or work in centre).

This is an excellent opportunity for you to be involved in a culture built on fun, respect, integrity, innovation and transparency!

This is a rewarding position with work that directly contributes to the community. You will be responsible for answering inbound calls from families and carers seeking information, discussing options, and advising which services can assist with independent living at home as well as short-term and long-term care options.

Here's the good info you want to know:

• Multiple permanent full-time and part-time positions (either Hybrid working model or work in centre)
  
• Full time rostered 38 hours per week, 5 shifts per week to work between the hours of Monday to Friday 7am - 10pm and Saturday 9am - 4pm on a rotational roster; or
  
• Part-time rostered 30 hours per week, 5 shifts per week to work between the hours of Monday to Friday 7am - 10pm and Saturday 9am - 4pm on a rotational roster.
  
• Rotating roster generally released 2 weeks in advance
  
• Paid training + access to additional support while you're settling in
  
• Opportunity to work from home once training and skills embedment period.
  
• You will be required to complete a National Police Clearance
  
• Must have full work rights to work within Australia for at least 12 months​
  
• This role is based in Australia

As this role will move to Work from home post training and embedment period, you will need to have the following setup:

• Windows 10 based PC & Monitor Or Windows 10 based Laptop with an i5 processor and 8GB RAM or equivalent. (25G upload and download speed / at a minimum) 50 Meg plan
  
• Anti-Virus installed and Windows Defender switched on.
  
• Must have dual monitors (this does not include laptop screen)
  
• Reliable internet connection - Hardwired NBN Internet connection - No hot spotting or tethering.
  
• Headset with a microphone.
  
• Smartphone Android 9 or IOS 15.
  
• Note: No Macbooks as they are not compatible with our system.

What you need to be successful:

• Ability to handle inbound calls in a busy contact centre environment
  
• Excellent verbal and written communication
  
• The ability to work across multiple systems while actively listening.
  
• Willingness to learn, and ability to meet output and quality KPI's and competencies

Culture & Benefits:

• Fantastic working culture, where you'll feel valued and supported every day.
  
• Unlimited access to a trusted well-being platform, giving you peace of mind and helping you thrive.
  
• Opportunities for career progression, with a company that invests in your professional growth and development.

All communication in the initial stages will be via email so please keep an eye on your inbox including your junk and spam folders.