Customer Care & Marketing Representative

Customer Care & Marketing Representative
We are looking for an amazing, relational go-getter to join our Customer & Ambassador Care and Marketing team. If you think you've got what it takes to be on the front line, connecting with customers, enjoy social media interaction, then we would love to meet you.

If you are super organised, enjoy Customer Care and connections, are passionate online marketing and socials and looking to be part of a great team, or answer yes to any of the following, then you should apply!

• Love engaging with customers, influencers and affiliates.
• Are a natural communicator with impeccable presentation.
• An ideas person looking to introduce new social media initiatives.
• Show initiative, and thrive in expectations and problem solving.
• Ready to take on the challenge of growing our socials platforms and getting creative with content.
• Known for your positive outlook, amazing attitude and determination to succeed.
• Have a focus on customer service and relationship management.

This is a full-time job based in an office, so you'll need to be based on the Gold Coast or in Brisbane..

Grace Cosmetics is a Gold Coast based, Australian owned, international skincare company which was established over 40 years ago by the founding family. Grace is passionate about natural and botanical, aloe vera based skincare and our unique products are made on the Gold Coast in our TGA & Australian Certified Organic (ACO) facility. BUT...we are currently missing a piece of our team and hope you might be just who we are looking for!

The role
You will be responsible for clear communication, problem solving and developing connections in the customer space:

• Answering incoming calls and responding to customer general enquiries
• Assisting with reception walk-ins and order collection
• Working alongside the Marketing team on social media posting, commenting and sharing
• Customer and Ambassador liaison and order taking
• Investigating and resolving customer enquiries and complaints
• Monitoring, responding and commenting on Company outward-facing Social accounts to assist Marketing
• Interact with influencers, affiliates, collaborations and outward facing marketing initiatives
• Online chat, enquiries and customer connection
• General administrative tasks and support to the Executive team

  Advantageous
  Ideally, you will have an understanding of or experience in:
   

• Salesforce customer management database
  If you don't have this experience, that's ok. Most important is a willingness to learn more.

  Required skills
   

• Excellent written and verbal communication skills
• Ability to multitask and work to deadlines
   

If you think this opportunity sounds like your next career move, we look forward to hearing from you.

Email your application to ********@proma.global

Please note
Recruitment companies need not apply
Ensure that you include a cover letter with your CV
You have a right to work in Australia