Customer Care Representative / Collection Officer

Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.
The successful applicant will work as a member of a small team of accounts receivable representatives reporting to the Team Leader - Accounts Receivable. As a member of this team, you will contribute to the timely and accurate allocation, electronic posting and collection of all Air Liquide Healthcare (ALH) account payments thus maintaining an accurate aged trial balance and contributing to reducing overall debt held through strong communication, negotiation and relationship building skills.
Due to a relocation of the business unit to Queensland, we have a number of positions currently available to join existing, long term team members of the team. There are full time opportunities as well as one part time position (0.5 FTE - 19 hrs per week).
How will you CONTRIBUTE and GROW?
Responsible for maintaining an aged trial balance as required
Ensure set KPI’s/Target are met in relation to collections, credit balances and aged debt
Deal with inbound and outbound accounts and collection calls
Deal with inbound correspondence relating to accounts receivable activities
Liaise with ALH states staff to resolve customer enquiries and to obtain information necessary to complete collection activities
Identify those accounts/groups of accounts that ALH is having difficulty collecting and coordinating with the Team Leader and the state sales teams to facilitate the collection of these debts
Liaise with debt collection agencies regarding delinquent debtors, as per Company’s policy
Raise and process credit notes where appropriate with supporting documentation
Raise and process account journals as required
Data entry/account maintenance in the Great Plains system
Comply with Company’s priorities and policies in terms of debt collection. More generally Comply at all times with all policies and regulations applicable to the role
Conduct all activities in accordance with requirements of ALH's Quality Management System
Process banking and applying payments within the GP system on a daily basis as directed
Are you a MATCH?
Previous experience in handling account enquiries, managing accounts receivable and/or undertaking collection activities
have a demonstrated commitment to providing exceptional service and helping resolve customer queries and complaints
Have strong computer literacy with the proven ability to manage multiple databases for data entry and drawing information efficiently
Get enjoyment from working in a fast-paced, multi-tasking environment
Thrive in an occupation that requires accountability, accuracy, and efficiency
Solutions focussed and thinking ‘outside of the box’ to solve practical problems and to respond to enquiries
If this sounds like you, we would love to hear from you! This is an opportunity to be challenged in a business that wants to support you and provide opportunities to learn and grow
About Air Liquide
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.