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Form of workAbout Us: We are a financial services and automotive group located in Newstead, Brisbane, dedicated to providing exceptional solutions to our clients across our businesses which include Nibble Bikes, Leasie and Motion Money. As we continue to grow, we are seeking an experienced Collections and Administration Manager to join our dedicated team.
Position Overview: We are looking for a highly skilled and motivated Collections and Administration Manager to do a range of tasks including managing age receivables across various businesses and assisting the Director with administration based tasks. The successful candidate will play a crucial role in helping the business run day-to-day and maintaining and optimizing our accounts receivable process, with a focus on managing bad debts regulated under the National Consumer Credit Protection Act (NCCP).
This role has the opportunity to earn a high commission based on the amount collected from outstanding debts.
Key Responsibilities:
Administration Tasks:
- Allocate fines and tolls for our fleet.
- Respond to customer service enquiries.
- Assist the Director with ad-hoc admin based tasks such as replying to emails, creating presentations and generating reports.
- Actioning insurance claims.
- Creating processes for the wider team.
- Accounts receivable.
- Dealing with external agencies when required.
Collections Tasks:
- Effectively manage and collect outstanding debts from clients across multiple business entities.
- Review and assess customer accounts to identify delinquent accounts and formulate a recovery strategy.
- Communicate with customers via phone, email, and written correspondence to negotiate payment arrangements and resolve outstanding issues.
- Ensure compliance with the National Consumer Credit Protection Act (NCCP) regulations and guidelines.
- Collaborate with internal teams to provide insights and recommendations. on improving credit and collections processes.
- Maintain accurate and up-to-date records of all collection activities.
- Prepare and submit reports on collection performance to management.
Qualifications:
- Proven experience as a Collections Officer in a financial services environment.
- Familiarity with collections processes and regulations, particularly under the National Consumer Credit Protection Act (NCCP).
- Strong negotiation and communication skills.
- Detail-oriented with excellent organizational abilities.
- Ability to work independently and as part of a team.
- Proficiency in using collection software and Microsoft Office Suite.
- Relevant tertiary qualification in finance, accounting, or a related field is a plus.
What We Offer:
- Competitive salary and benefits package including the opportunity to earn a high commission.
- Flexible working hours and ability to work from home.
- A collaborative, dynamic and supportive work environment.
- Opportunities for professional growth and development.
How to Apply: If you are a highly motivated Collections and Administration Manager with the necessary experience and skills, we encourage you to apply by sending your resume and a cover letter detailing your qualifications and relevant experience.
