Job Description:Customer Communication Management (CCM) Developer
About Us:MUFG Pensions & Market Services mail house DigiCom is a leading provider of innovative document and content distribution solutions. We specialize in delivering accurate, timely, and economical communication across various channels, including Print, Email, Web, and SMS. Join our dynamic team and contribute to our mission of enhancing customer service and operational excellence.
Role Purpose:As a CCM Developer at DigiCom, you will be responsible for analysing, designing, developing, and maintaining systems that drive document and content distribution. Your work will ensure our communication processes are accurate, timely, and cost-effective.
Key Accountabilities and Responsibilities:Strategic Focus:
- Contribute to strategic plans and reviews by providing information and recommendations.
- Prepare and complete action plans, implementing them to meet production, productivity, quality, and customer-service standards.
- Resolve problematic situations and determine system improvements.
- Innovate and implement techniques to streamline and improve productivity.
Operational Management:
- Write, test, and maintain code to ensure it meets business requirements.
- Develop and maintain databases.
- Identify and implement quality controls, training, and process improvements.
- Collaborate with IT, Client Services, and Production teams to ensure timely and accurate delivery of proofs to clients for approval.
- Achieve deadlines with financial considerations in mind and inform your manager if deadlines cannot be met.
- Adhere to quality procedures, standards, and work instructions.
Governance & Risk:
- Report all incidences of non-conformance to your manager immediately.
- Ensure adherence to legal and regulatory requirements related to system maintenance and content distribution.
- Support assurance programs that deliver effective risk management and compliance practices.
People Leadership:
- Provide guidance and support to team members as needed.
- Foster a collaborative and productive team environment.
Experience & Personal Attributes:
- Experience with the Quadient Inspire Platform, specifically Inspire Designer, Automation (Scaler), and Inspire Content Manager.
- Previous experience in CCM Development (Mail house).
- Familiarity with email platforms such as Vision6 (HTML/CSS).
- Knowledge of business and industry-specific terminology.
- Expertise in business case analysis, quality assurance concepts, and procedures.
- Strong understanding of database architecture, integration issues, third-party reporting, and data extraction tools.
- Keeping up-to-date with technology to improve organizational efficiency through new IT solutions.
- Experience with document composition tools for output to Print, Email, SMS, and Web (HTML5).
- Background in email marketing and campaign management.
- Understanding of the Software Development Life Cycle (SDLC).
- Proficiency in structured programming methodology, data analysis, and design skills.
- Excellent written and verbal communication skills, with the ability to communicate across all organizational levels.
- Strong analytical and problem-solving skills.
- Ability to respond to user/business requirements and meet deadlines.
- Availability for after-hours support as required.
- Broad knowledge of financial services, banking, and accounting applications.
- Ability to work well under pressure and balance competing priorities to deliver timely outcomes.
- Strong team focus and ability to work with minimal supervision.
- Excellent organizational and documentation skills.
What's it like to work here?We're proud to have created a culture and work environment that is supportive, values diversity, inclusion, flexibility, and blended working. We pride ourselves on being open and transparent and we genuinely value the health and wellbeing of our people.Joining MUFG Pensions & Market Services means you'll join an employer who fosters pathways for continuous learning and skill development, providing you with the tools you need to focus on career growth and personal development. We provide a range of benefits including:
- Salary sacrificing via Superannuation
- Paid parental leave scheme
- Employee discounts: health insurance
- Hybrid working model
- Volunteer leave
MUFG Pensions & Market Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.If you are a highly motivated and skilled CCM Developer looking to make a significant impact, we would love to hear from you!
About Us:MUFG Pension & Market Services is a global, digitally enabled business connecting millions of people with their assets - safely, securely and responsibly.Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
About the Team:Our continued investment in our proprietary technology platforms allows us to automate wealth management workflows, manage large consumer and member bases, and provide insights through predictive analytics.By focusing on product and service innovation, our Technology division has evolved to become an innovative provider of solutions, identifying and anticipating the needs of clients across MUFG Pension & Market Services.MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
Address
Salary
