Customer Development Manager

About Us: Hill’s Pet Nutrition - A Colgate-Palmolive Company

Ready to continue your career as a category leader? Hill’s is on the hunt for energetic go-getters who are ready to make the world a better place for pets and people alike!

Join Hill’s Pet Nutrition, a leader in pet food innovation and a subsidiary of the global Colgate-Palmolive Company. We are dedicated to enhancing the health of pets and people while committing to sustainability and social responsibility. Our diverse portfolio spans Oral Care, Personal Care, Home Care, and Pet Nutrition.

Our mission is to enrich the lives of pets worldwide with cutting-edge nutrition and a passionate team. We embody values of Caring, Global Collaboration, and Continuous Improvement, fostering a culture that celebrates diversity and inclusion. We offer a rewarding career path, work-life balance, and benefits such as Summer Hours, Live Better activities, Product Parcels, and Health Checks.

Job Summary:

As our business continues to grow and expand, we are looking for our next leaders in account management. We seek expressions of interest from candidates who are mobile and interested in career progression to consider as soon as a vacant opportunity arises in one of our accounts.

The Customer Development Manager (CDM) is pivotal in developing sales and business strategies for our key customers. This role is instrumental in achieving sales targets, enhancing product placement, and driving promotional success.

Key Responsibilities:

• Formulate and execute annual business plans for top-tier customers, meeting sales and net sales goals.
• Enhance product visibility and distribution, ensuring swift market introduction of new offerings
• Partner with customers and internal teams to deliver impactful joint business plan (JBP) initiatives
• Utilize analytics to drive ROI-focused discussions and strategies
• Monitor competitor activity and maintain strategic relationships with key stakeholders.
• Drive commercial planning and maintain alignment with Customer Development timelines
• Prepare and analyze commercial plans and ROI
• Allocate commercial investments into brand-aligned activities
• Enhance forecasting and business planning with advanced systems and processes
• Mentor team members in account management and data-driven decision-making
• Collaborate with cross-functional teams to expand online business presence and activations
• Achieve e-Commerce sales fundamentals, including content standards and product launch timelines

Required Qualifications:

• Bachelor’s and/or Master's degree in business, commerce, or related field.
• Minimum 3 years of sales experience in FMCG, nutrition, or related industry.
• Sales management experience is a plus.
• Knowledge of Pet/Vet and eComm channels is beneficial.
• Proficiency in CRM, sales analytics tools, and Google Suite or equivalent software.
• Strong team player with collaborative skills to meet customer needs and company objectives.

Other Fast Facts for Consideration:

• Work Environment: This role is based in our Sydney office with support for hybrid work arrangements. Regular weekly office attendance is expected.
• Diversity and Inclusion: Hill’s is an equal opportunity employer. We are committed to creating an inclusive environment and encourage candidates of all backgrounds to apply. Accommodations are available upon request during the application and interview process.
• Professional Development: We invest in our employees' growth, offering ongoing training, performance reviews, mentoring programs, and career advancement opportunities. Continuous improvement is part of our DNA. We provide regular feedback, encourage peer reviews, and support our employees in their pursuit of excellence.
• Compensation and Benefits: We offer a competitive compensation package, including a bonus structure and comprehensive benefits. Details will be provided during the hiring process.
• Application Process: Candidates are invited to submit their resume along with examples of quantifiable achievements. The selection process may include assessments, initial tasks, and interviews to evaluate fit for the role and alignment with our company values.
• Sustainability and Corporate Social Responsibility: Hill’s is committed to sustainability and ethical practices. We actively engage in initiatives that support our planet and communities, and we welcome candidates who share these passions.

Our Commitment to SustainabilityWith the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact ***************@colpal.com with the subject "Accommodation Request" should you require accommodation.

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