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Form of work
SalaryAbout us
Join one of Australia’s fastest growing alternative therapies businesses, supporting the ongoing growth an excellent of our telehealth arms, Scripty & Canwell. At our company, we're dedicated to ensuring #EqualAccess to top-notch medicinal cannabis products. Through affordable pricing, simplified access, and tailored communications, we strive to make these products accessible to all.
As an equal-opportunity workplace, we take pride in cultivating a diverse and inclusive environment where every team member feels valued and respected.
Qualifications & experience
- Strong attention to detail and process-oriented
- Highly organized and self-motivated
- Ability to work autonomously and lead a team
- Experience with Zendesk or Gorgias
- Order processing and inventory management skills
- Proficiency in report generation and data analysis
Tasks & responsibilities
- Manage Customer Support Team
- Strategize Customer Experience Initiatives
- Lead Customer Satisfaction Efforts
- Ensure Compliance and Quality Assurance
- Conduct Training and Development
- Handle Escalated Customer Issues
- Contribute to Business Growth
- Regular Reporting and Analysis
Benefits
- Competitive salary with performance incentives
- Extensive onboarding including training with new technologies
- Opportunity for short and long-term career progression
- Rewarding and challenging work environment
- Ongoing training and development
- Supportive and inclusive team
