Customer Experience Manager

The Aaron Sansoni Group is one of Australia’s most successful business education companies. The last 2-years have seen challenges and enormous success in our business with 2024 and beyond set for epic growth and expansion. To make this growth possible we are expanding our team in all areas of the business.

The company was founded by Aaron Sansoni, best-selling author, investor, speaker, and world-leading authority on building “Empires” of businesses. Aaron is one of the world’s most sort after mentors and speakers on international stages.

We are a fast paced, constantly evolving business and we know that it takes a certain kind of person to succeed at ASG. We want you to succeed, be here for the long haul and want you to feel as positively about us as a business as we do you.

The Customer Experience Manager is the face of the Aaron Sansoni coaching and mentoring programs and is responsible for the management of our student’s life cycle.

Your role is to facilitate the communication between our business and our students, to ensure they get the most out of the products that are being offered! And ensuring that we are exceeding customer expectations to create loyalty and advocates!

You will work closely with all the students to help them achieve their desired outcomes by creating and executing a communication contact plan, with not only students but also teams within the company!

Key Responsibilities:

As the Customer Experience Manager your days will be filled with meaningful interactions and impactful tasks:

- Management of the student life cycle.

- Execute student communication contact plan.

- Monitor Student Health and Identify Student Churn Risks

- Analyse Student Data

- Special Projects and Events

Your Skill Set:

We’re looking for individuals who bring these qualities to the table:

- Communication, active listening, and empathy.

- Relationship Building, Customer Service and Problem Solving.

- Decision Making, Critical Thinking and Analytical Skills.

- Time Management, Stress Intolerance & Initiative.

- Technical Skills -CRM and Social Media

- Teamwork

- This position will require you to work at events throughout Australia so the ability to travel is required

Experience:

We value diversity in experience, but here’s what would make you shine even brighter:

- Minimum 4 years’ experience in Account Management and or Customer Service with a proven knowledge of customer success processes and contact plans.

- Experience in managing multiple projects and business streams.

- Experience within events is an advantage.

- Experience with Asana or similar Project Management software is an advantage.

- Experience with HubSpot or similar CRM software is an advantage.

- Experience in dealing with business owners and entrepreneurial mindsets.

Perks That Propel You:

🏋️‍♀️ Gym subsidy to fuel your fitness journey.

🍔🥤 We will keep you fuelled with meals & drinks in our fully stocked kitchen.

👨‍💼 Direct mentorship from Aaron Sansoni's executive team.

🔥 Exclusive discounts for you, your family, and friends on live training experiences.

🧘‍♂️ Access to certified personal and performance coaches.

🚀 A career runway with growth opportunities as we expand, ensuring your path to success.

Are You Ready to Ignite Success? Join us in shaping the next chapter of the Aaron Sansoni Group story. If you're ready to dive into a role that matters, where you'll be at the heart of students' achievements, then it's time to connect. Bring your energy, your ideas, and your desire to make an impact. Apply now!