AddressTeam Leader Customer Experience & Libraries - West
Permanent Full-Time position
Location: Moe, Victoria
Salary Band 6: $91,663.12 - $99,412.18
Department: Active Communities and Partnerships
The Role
As Team Leader Customer Experience & Libraries you will:
- Lead, engage, coach and support the development of your team to ensure objectives are met to provide a space that encourages the community to access.
- Inspire a team of Library and Customer Experience staff to provide exceptional customer service in a dynamic environment.
- Develop and implement innovative strategies to enhance library programs and services.
- Foster a collaborative and inclusive work culture that promotes professional growth and empowers staff to achieve their full potential.
Our library branches are community hubs that provide Council services, programs, events and resources that foster connectedness and community spirit.
We offer a number of training opportunities to our employees, so in addition to working within a diverse environment you will have access to structured training programs and study assistance.
Your dedication and professionalism will drive you to produce the highest quality work possible, ensuring Council provides an innovative and sustainable library service that our community wants to be part of.
You'll need:
- A Diploma as a Library Technician, Business Diploma or other qualifications together with extensive experience in managing in a service environment.
- Experience in coaching and leading a team to meet Key Performance Indicators and performance targets.
- Demonstrated experience in change management, innovation, and process improvement.
Successful applicants will be required to apply for and satisfactorily obtain a National Police Check and Working with Children's Check.
To apply
Visit www.latrobe.vic.gov.au/careers to submit your application.
Applications will close at 11.59 PM Thursday 16 May 2024.
For more information contact Nicky Lappin, Coordinator Libraries on 0439 459 *** for a confidential discussion.
Diversity and Inclusion
At Latrobe City Council we value workforce diversity and inclusion, where individual uniqueness is embraced. We value diverse life experiences and the perspectives of our people, whilst providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.
At Latrobe City Council we are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome employment applications from candidates of Aboriginal and Torres Strait Islander background. Council's Indigenous Employment Program is available to support Aboriginal and Torres Strait Islander descent applicants and can be contacted at ***************@latrobe.vic.gov.au or by calling 1300 367 700.
We at Latrobe City Council strongly encourage people with disability and diverse backgrounds to apply for our roles. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Careers team via email at *******@latrobe.vic.gov.au or call 5128 6113 noting your preferred method of communication and contact details and a member of the team will be in touch.
Latrobe City Council is an equal opportunity employer and works in the interest of the safety of children and young people. Our recruitment processes reflect this commitment.
