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Form of workCompany :
Hastings Deering (Australia) Ltd
About the Role
Does the opportunity to shape the Customer experience for a large, multi-disciplinary organisation excite you? We are seeking a dynamic and experienced Customer Experience Manager who thrives on challenges and is excited by the chance to redefine Customer experience in one of Australia's leading heavy equipment solutions providers. In this role, you will lead the implementation of Customer experience strategies within our large and diverse business, collaborating across functions and with the executive team to set new standards of excellence in the industry. If you're ready to make a significant impact and leave your mark on the Customer experience landscape, we want to hear from you! This is a Permanent, Monday to Friday role.
As a CX Manager, you will:
- Enhance our Voice of Customer (VoC) program by leveraging data insights and all sources of customer feedback to make bold recommendations for improvement in CX.
- Identify and support improvement initiatives aligned to strategy.
- Overlay CX into all existing major strategic projects, embracing standards and guiding principles/processes that are replicable.
- Identify CX best practices and CX standards for Hastings Deering.
- Collaborate to define and align organisational capability to deliver the CX strategy.
- Develop CX checkpoints/KPIs for each of the major strategic projects.
- Monitor key metrics to track progress and identify areas for improvement.
Why Hastings Deering?
At Hastings Deering, our people are our heart - from their first day with us right up to their last.
As one of the top Caterpillar dealers globally and part of the Sime Darby network, you'll have access to extensive and borderless career development opportunities and enjoy an internationally recognised work culture.
Whether you're looking to take your career to the next level or achieve more balance in your schedule, we offer diverse opportunities for talented professionals to join our team and start something big.
You'll have access to:
- Opportunities for training, mentorship, and career development specific to your role.
- Competitive remuneration package and annual salary reviews
- Work life balance through flexible working arrangements.
- A supportive, diverse, and inclusive team spread across Australia and internationally.
- Access to growth opportunities at a regional, national, and international level through our global Sime Darby network.
- Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.
- Employee discounts, rewards, and incentive programs.
- Paid parental leave options
- Salary continuance insurance
- Free on-site parking
About You
A successful teammate will have experience in:
- Demonstrated experience leading the implementation of Customer experience strategies within a large, complex business environment.
- Proven ability to work cross-functionally and collaboratively, engaging with stakeholders at all levels of the organisation.
- Strong analytical skills with the ability to leverage data insights to drive decision-making.
- Excellent communication and influencing skills, with the ability to articulate CX initiatives to diverse audiences.
- Track record of driving customer-centric culture and delivering innovation in Customer experience.
To Apply: Hit the 'Apply Now' button
Enquiries: Please call 1300 071 618
Contact Person: Brianna Klinberg - ***************@hastingsdeering.com.au
About Hastings Deering
Hastings Deering is one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.
We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.
