AddressCompany Information:
An iconic location, Esperance is situated on Western Australia's southeast coast about 725 km from Perth by road and 1.5 hour direct flight. The Esperance Region comprises some of the most spectacular landscapes in Western Australia. It includes over 400km of coastline ranging from the gently undulating bays and picturesque islands of the Recherche Archipelago to the striking cliffs of the Great Australian Bight.
The Shire employs over 300 people in a diverse range of roles, making us one of the largest employers in the region. Employees enjoy generous benefits including up to 16% superannuation, 5 weeks annual leave, health and wellbeing initiatives, opportunities for career progression and work life balance.
All employees strive to embody the Shire’s values of Professionalism, Respect, Integrity, Dedication and Excellence in contributing to the community, making Esperance a great place to live and work.
About the Role
The Shire of Esperance is looking for a motivated individual to join our External Services team in the role of Customer Experience Officer. The position is responsible for providing quality administrative service and is the primary point of contact for the External Services directorate, ensuring a high degree of customer service to both internal and external customers.
Responsibilities of the role include:
- Provide administrative support within multiple business areas of External Services including Ranger Services, Events, Emergency Services, Cemetery, Trader’s, Small Business, Planning, Building and Environmental Health
- Prepare and submit monthly statistical reports in the functional areas of Planning, Building, and Environmental Health
- Process, create and maintain high quality electronic records within the Shire’s application registers for all applications made to External Services
- Assist with developing corporate policies and procedures to support continuous quality improvement
About You
To be successful and thrive in this role, you will have:
- Previous experience in an administration or secretarial role
- Well-developed verbal and written communication skills including letter writing and report writing skills
- Demonstrated ability to show initiative and be adaptable
- Developed customer service and problem solving skills
- High attention to detail.
Benefits
Salary: $65,362.00 - $68,053.00 per annum, depending on skills and experience.
The Shire of Esperance offers outstanding work-life balance opportunities for permanent employees including:
- Rostered Days Off
- 5 weeks annual leave per year
- Access to pro-rata Long Service Leave after 7 years continuous service
- Minimum of 11% superannuation employer contribution
- Superannuation co-contribution offered to a maximum of 5%
- Free membership to the Bay of Isles Leisure Centre (pool and gym)
- Access to career development opportunities
- Uniform allowance
- Employee wellness initiatives including Employee Assistance Program, skin checks and flu vaccinations
- Active Social Club activities
Application Instructions
Applications must be made via the Shire of Esperance online recruitment portal by clicking the APPLY button below and include a current Resume, a Cover Letter and statements addressing the Selection Criteria.
Further details are available in the Position Description or contact Human Resources on 08 9071 0660.
The Shire of Esperance is an Equal Opportunity Employer
Attachments: PD - External Services - Customer Experience Officer - February 2024.pdf
