Address
Form of work
Salary- Casual appointments.
- Hourly rate from $41.63 (inclusive of 25% casual loading)
*P.A Pro-rata Dependent on skills and experience
The City of Melville is a progressive, passionate, and diverse workplace that is committed to making a difference in the community. We strive to create a workplace that fosters growth, development, and collaboration, where every team member is valued and empowered to succeed.
If you're looking for an opportunity to join a dynamic and supportive team that is dedicated to making a positive impact, then we want to hear from you.
We are seeking Customer Experience Officers to support the daily operations of our Libraries to ensure a welcoming environment.
As our Customer Experience Officer, you’ll be responsible for…
- Warmly welcoming customers to our Libraries and ensuring an exceptional experience using initiative and product knowledge to resolve requests and add value to enrich experiences.
- Initiating conversations, talking to our customers about the resources, promotions, programs and services available at the City of Melville.
- Assisting Team Leaders and Cultural Development Team in continuous improvement of community access to information, resources, programs, and events.
- Assisting in the delivery of programs and services.
To be successful in this role, you will possess:
- Essential: Working with Children Check.
- Completed Secondary School Year 12 or higher education.
- Desirable: Bachelor’s Degree or working towards a bachelor’s degree.
- Well-developed interpersonal and communication skill, and exceptional customer service skills from previous experience in a customer-focused environment.
- Ability to develop and maintain relevant information technology skills to provide assistance, train, and trouble shoot digital enquires.
- Ability to work as part of a team or autonomously.
- Effective time management skills.
- Money handling and reconciliation skills.
- Facilitation and presentation skills.
- High levels of technology experience and confidence to share skills in digital training and trouble shooting.
Elevate your work experience with the City of Melville’s benefits!
- Say goodbye to expensive gym memberships! Enjoy complimentary membership to our state-of-the-art Gym, Pool, and Health Lounge facilities.
- Get ready for fun with our active social club to connect with colleagues and make lifelong friends.
- Need a helping hand? Our Employee Assistance Programs and supportive leadership team are here to support you every step of the way.
If you are interested in this exciting opportunity, we strongly advise you apply as soon as possible as the City reserves the right to close this advertisement before the closing date. Apply with your resume and cover letter by February 16th 2024
For enquires about the role please contact: Emily Mulvey – Learning & Development Librarian – (08) 9364 0***
The City of Melville celebrates diversity, inclusion, and belonging. We welcome and strongly encourage applications from individuals of all backgrounds, including but not limited to Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, and people living with disabilities.
We appreciate the interest from Recruitment Agencies in collaborating with us, however, at this time, the City of Melville is managing the recruitment process for this role. Please refrain from submitting candidate profiles to our team. Rest assured, should the need for external assistance arise in the future, we will not hesitate to reach out to recruitment agencies.
