Customer Experience Officer

Customer Experience Officer Community Development | Perth Metropolitan Closing date: 01/12/2049 Customer Experience Officer About Us  Community Development Directorate The City’s Community Development Directorate provides a broad range of facilities, services, projects, and events that directly impact the daily lives of our 224,000 residents and visitors. The Directorate works to develop safe and vibrant places and deliver services and facilities to support a community that is healthy, welcoming and thriving. About the Position Our Customer and Communications team drives innovation and delivers results that delight customers. Leading the strategic management of marketing and communications, community engagement, place engagement, a fantastic range of events, the City’s digital transformation and Customer Experience. Our team are currently seeking expressions of interest for a customer-focused and energetic team players who thrives on working in a fast-paced environment. In this position you will play a key role in providing efficient and high-quality customer service to the City’s community, visitors, and internal stakeholders. Reporting to the Team Leader Customer Experience, your primary responsibility will be serving as the City’s first point of contact through varying channels of choice inclusive of Front Counter, Contact Centre and Digital, offering information on the City’s diverse range of services to an elevated standard.   About You If you think you’ve got what it takes, and you share our commitment to driving excellent customer outcomes, you will be able to demonstrate the below criteria: Previous experience in a similar role managing customer enquiries in an efficient responsive manner. A professional telephone manner. Demonstrated initiative and problem-solving skills.…
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