Customer Experience Officer

At the City of Swan, we're committed to conducting our business with a 'can do' approach and have committed to a set of principles that guide our decisions in meeting a diverse range of expectations. Our aim is to build sustainable local communities to improve the quality of life within our City.

Our residents, businesses and visitors are important to us and we strive to provide a high standard of service at all times. Because we value our customers, we're committed to seeking the right employees with a range of different backgrounds, skills and experience to assist you.

If you've found a position that you're interested in, please follow these steps to apply:

• Ensure your resume is up to date
• Address the selection criteria if required in the advertisement
• View the vacancies and select Apply now
• Follow the on screen prompts to answer standard questions and enter your personal details
• Attach your resume and cover letter (include selection criteria in your letter if provided in the advertisement), as well as any additional supporting information you would like to be included in your application
• Provide your referee details and diversity information if you wish to do so; select your current eligibility status
• Review the declaration and click Submit Application.

Good luck! We look forward to receiving your application.

Read our Privacy Statement if you'd like to know what we do with the information you send us.

Candidates who can demonstrate that their skills, knowledge, experience and qualifications would enable them to successfully fulfill the position requirements may progress through the selection process.

The selection process may include steps such as a:

• preliminary telephone interview
• formal face-to-face interview
• presentation
• follow-up interview
• skills or other testing
• reference checking
• drug and alcohol screening
• medical and other checks deemed necessary for the position.

The selection panel will consider all the information gathered during the process in order to make a decision. The panel will endeavour to contact candidates selected for interview within three weeks of the advertisement closing date.

Referee checks may be done for shortlisted candidates, and our Human Resources team may ask you to attend a drug & alcohol screen or other medical checks.

Once the preferred candidate is confirmed, the unsuccessful interviewed candidates will be contacted directly to be advised of the outcome. Interviewees may be considered for other similar vacancies. Unsuccessful candidates who were not interviewed will be notified of the outcome via email at the conclusion of the process.