AddressCustomer Experience Officer x 2
Be passionate. Be progressive. Hawkesbury City Council.
- Temporary 10-12 Months / Full Time
- 9 Day Fortnight + On-Site Parking
- Hours 8.30am – 5.00pm
- Join a great team + Start asap
Hawkesbury City Council is the largest local government area in metropolitan NSW covering 2,800 square kilometres, incorporating both urban and rural communities. We are committed to working together to deliver outcomes for the community through innovation and best practice.
Hawkesbury City Council strives to be an inclusive workplace for all people. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.
About the role
There are two maternity leave Customer Experience Officer positions to be filled.
Reporting to the Customer Experience Coordinator and based in Windsor, these positions are the face of Council and play a critical role in shaping first impressions and delivering a quality customer service experience.
The Customer Experience team is a high performing team that provides frontline support by handling internal and external customer enquiries over the phone, in person or via email. These roles include call centre, administrative support, record keeping, and accounting duties.
About You
You will be a highly motivated individual who has excellent communication and interpersonal skills. You enjoy a fast-paced environment, are results orientated, have high attention to detail and the ability to de-escalate situations. You will be adept at building and maintaining collaborative relationships and will have a demonstrated background in a Customer Service Centre environment.
Essential Criteria
- Tertiary qualifications in Business Administration, Customer Service/Experience, Communications or substantial equivalent work experience
- Minimum 2 years of Customer Service Centre experience via face to face, telephone and email
- Demonstrated Office Administration experience
- Excellent interpersonal skills dealing with internal and external customers.
- Proven ability to handle and de-escalate customer complaints effectively and efficiently
- Touch typing data entry experience with high accuracy
- Demonstrated experience cashiering, including end of day reconciliations and EFTPOS transactions
- Proven time management abilities to achieve completion of assigned tasks.
- Demonstrated competence interacting and working with stakeholders at all levels to deliver outcomes
- Working with Children Check (WWCC)
The Rewards
There are some great benefits to working with Hawkesbury Council, including:
- Great working environment
- Health and Wellbeing Program
- Employee Reward and Recognition program
- Corporate Rate Gym Membership - Oasis Leisure Centre
- Social Club - BBQs, Christmas parties, raffles and activities
- Employee Assistance Program for employees and their family
To Apply
Applications close Wednesday, 12 June 2023
Applicants who do not address the selection criteria may not be considered for this position.
Please note that the canvassing of Councillors in relation to these matters will automatically disqualify the applicant from this process.
