Customer Experience Representative

About us

Alpha Car Hire is one of the largest independent car hire providers in Australia established in 2006 with 100 plus employees, offering a wide range of quality vehicles at affordable rates all-year-round across our five locations nationwide. With high performing management and the market driving growth, the company is sustainably transforming by expanding its people, fleet, locations as well as its digital capabilities to offer a memorable Customer Experience.

About the role

Alpha Car Hire is seeking a skilled Customer Experience Representative to join our team at our Tullamarine location. The available permanent part-time role is 30 hours per week over four shifts with a set fortnightly rotating roster of every Monday and Tuesday and alternating Thursday, Friday, Saturday and Sunday. You will be responsible for attending to customers hire vehicle requirements ensuring our customers receive quality service and an experience they would repeat, share, or recommend. The successful candidate will be rewarded with an hourly rate range of $24.73-$25.29 per hour plus applicable penalties commensurate with knowledge, skills and experience and superannuation according to the Super Guarantee

Your role and responsibilities:

• Providing outstanding customer service by understanding and anticipating their needs

• Opening and closing rental agreements

• Selling additional over the counter rental products

• Managing reservations

• Conditioning returned vehicles

• Checking for and recording vehicle damage

• Driving and ferrying vehicles

• General Branch cleaning duties

We can offer you

A value’s driven culture that resonates honesty, respect, accountability, trust and loyalty, we are focused on continual improvement, innovation, teamwork, safety first mentality and giving back to our communities. You will be recognised for your work efforts and milestones and your personal and professional growth and development will be supported.

You will access a diverse range of benefits many of which are at the top of people’s wish lists in 2024 including:

• Flexibility

• Competitive packages

• Monthly incentives

• Learning and development opportunities aligned to your role and career aspirations

• Mental health support

• A commitment to diversity and inclusion, to name a few!

About you

• Excellent communication skills and a positive ‘Can do’ attitude

• Strong customer service skills

• Strong problem solving and complaint handling skills

• Ability to work both unsupervised and within a team

• Ability to multi-task and highly organised with strong attention to detail

• Willingness to travel and work between locations

• A full and current relevant State driver’s licence

• Experience, although preferred, is not essential.

If this this role sounds like an opportunity that compliments your current skills and experience and career development plans, Apply Today !

Only short-listed candidates will be contacted.