Address
Form of workAbout Bendigo Telco
Bendigo Telco is YOUR technology specialist partner with a difference.
We exist to help our customers and communities succeed by providing technology-based services and a partnership model that gives back to your community.
Our vision is to be your preferred technology partner.
We do this by employing great people, providing relevant voice, data networks and IT managed services; and giving back to your local community
Our Purpose
Customer and Community success – our commitment
Our Vision
To be your preferred technology partner
The Position
As the first point of contact for our residential and small business customers, our Customer Experience Representatives are responsible for providing exceptional customer service and delivering an experience that builds engagement and drives opportunities.
This role is a part of a team who’s accountable for initial support experiences via face to face, phone, email and chat and by nature, this role’s success is driven by ensuring positive outcomes for our customers via your service expertise or leveraging other Bendigo Telco departments and 3rd party suppliers.
There’s a strong requirement to support our community function, providing support for community and partner programs active within our CX Centre through customer conversation and engagement.
The role also has administrative elements to it regarding billing enquiries, customer account updates and providing customers with account health checks which are critically important for both Bendigo Telco and the customer.
This role is pivotal to the success of Bendigo Telco, its customers and the communities that we serve.
Key Selection Criteria:
- Ideally, 2-3 years of providing first level customer service and/or technical support to residential and small business customers within a telecommunication organisation
- Experience in owning customer outcomes
- Effective communication and interpersonal skills that you can use to build rapport with customers
- Preferably have provided support face to face in a retail setting
- Experience when appropriate of thinking outside the box to deliver a customer outcome.
Staff Benefits
• Access to staff discounts on mobile phone and home internet services
• Supportive staff culture with emphasis on creating positive, collaborative environments
• Strong community focus with emphasis on building better technology for our regions
• Access to an Employee Assistance Program (EAP)
Special Requirements:
- Driver's license with own reliable transport
- Offers of employment are subject to the candidate undergoing a successful police check.
At Bendigo Telco, equity, diversity, and inclusion is a priority for our organization. We want everyone to feel comfortable to be themselves regardless of their background, religion, sexual orientation, age, gender or disability, so we can truly reflect the customers and communities that we partner with.
How to Apply:
Applications are received by Seek.
Applications close: 5:00pm on Mondy 29 April 2024.
