Customer Experience Specialist

Your Impact

Asahi Beverages is currently looking to hire a highly motivated, best in class Customer Experience Specialist to join our Customer Experience Centre teambased in Southbank, Melbourne

If you’re a problem-solving detective with a keen eye for detail this is the role for you!

Your key accountabilities will include:

• Take ownership to deliver a positive experience well beyond customer expectations
• Work across multiple systems to find tailored solutions for our customers and stakeholders
• Strive for first call resolution and positive customer feedback
• Respond to any queries that come through the telephone and/or online live chat function

About you

You are ambitious, curious and seeking a rewarding and impactful career that continuously challenges you

• You have high attention to detail and accuracy with active listening skills.
• You are always up for a challenge and love problem solving with a ‘can-do’ attitude.
• Your telephone etiquette is second to none with exceptional customer interaction skills.
• You’re tech-savvy and a fast learner capable of working across different systems including SAP, Salesforce & PCP.
• Experience in an inbound customer service role (not essential but desirable)

What we offer

• A close-knit team who support and champion each other
• Continuous coaching with a strong emphasis on career progression
• Awesome office environment with access to NPD launches, tastings and events

Why Asahi

Asahi Beverages is a leading multi-beverage organisation with a rich and varied history. Our regional head office is based in Melbourne, with sales, manufacturing and distribution centres located across Australia and New Zealand. We produce and market some of Australia’s most iconic beverage brands, including Schweppes, Pepsi Max, Gatorade, Cool Ridge, Great Northern, Carlton Draught, Vodka Cruiser, Asahi Super Dry and Allpress coffee. We have a great track record of success, we work at pace, our teams are high-performing, and there’s always a lot going on. There are so many opportunities in our company for those ready to take them on!

We’re proud of who we are, and humble in how we work – we believe in creating a culture of excellence, innovation, and diversity. We offer a range of benefits such as product discounts, flexible work arrangements, health and wellness programs, and learning & development opportunities. We are passionate about our commitment to the communities we serve and are clear on our role in enhancing environmental sustainability and social responsibility.

We are a Circle Back Initiative employer and commit to responding to all applicants.