Customer Experience Specialist

Fuuzio Group is a provider of electrical services and renewable energy solutions & services on the eastern seaboard of Australia. 

For over 30 years, Foreman-Sheean has been electrifying the Sunraysia region.   Foreman-Sheean’s Customers are a "who's who" of Sunraysia.  With a service provided throughout north western Victoria, South Australia and western/central New South Wales covering industries from commercial and corporate, small business, agriculture, retail, heavy industrial and processing & packaging.

City to Surf Solar is one of Geelong’s oldest and most respected renewable energy businesses.  We have been servicing Geelong and surrounding areas for over 15 years delivering high quality solar and energy storage solutions to residential , commercial and industrial customers.  Following the acquisition of City to Surf Solar by Fuuzio we have expanded our footprint to include South East Queensland, Sunraysia and Far West NSW

With clearly defined opportunities for growth, training and self-development and a culture that promotes authority & accountability, we pride ourselves in being a little different than other organisations. 

Do you obsess over creating remarkable Customer Experiences?

Fuuzio Group isn't looking for just anyone to fill the Customer Experience Specialist role. We need a passionate individual who understands that exceptional service is the cornerstone of building, supporting and maintaining lasting customer relationships.

If you can answer "YES" to these questions, then keep reading:

• Do you get a thrill from exceeding customer expectations? You'll be the hero who resolves issues quickly and efficiently, leaving customers feeling valued and understood.
• Is empathy your superpower? You'll master the art of active listening, identifying customer needs, and crafting solutions that leave a positive impact.
• Communication is your game? You'll be a master storyteller, crafting clear and concise messages across multiple channels, both written and verbal.

This role is for the

• Customer Experience Champion: You'll manage a diverse range of inquiries, be the go-to person for key accounts, and proactively reach out to find solutions.
• Communication Virtuoso: You'll flawlessly manage inbound calls and emails, ensuring clear, timely, and professional communication at every touchpoint.
• Data Detective: You'll be our data guardian, maintaining accurate information systems and identifying areas for improvement.
• Process Pro: You'll keep the Customer Experience wheel spinning smoothly by analyzing reports, implementing process improvements, and fostering a culture of continuous improvement.
• Organisational Wizard: You'll efficiently handle tasks and prioritise workload, showcasing exceptional organisational skills vital in the electrical and renewables industry.

Beyond the role:

• You'll join a dynamic team within a growing company that values its people.
• We offer a competitive compensation package based on your skills and experience.
• Continuous learning and development opportunities will equip you for future success.
• You'll be part of a collaborative and supportive environment where self-direction and accountability go hand-in-hand.

This is more than just a job; it's an opportunity to make a real difference.

Ready to join the Fuuzio family?

Submit your application with a letter explaining why this role is the perfect next step for your Customer Experience journey. We can't wait to hear from you!