Customer Experience Team Lead

A unique opportunity to contribute to the further growth of this already successful centre!
Are you highly customer-focused with a hint of a competitive streak? Do you thrive supporting and motivating a team but also love being hands-on?
About the Opportunity
After embarking on an exciting new pilot program in 2023 within the Health Care industry, our client has built a small team of vibrant, customer-centric individuals to provide first-class customer service to their patients within a small, close-knit phone-based hub!
With the pilot program now moving into its next stage of growth, the team is seeking an experienced Team Lead who shares the same vision of providing an engaging and professional customer-first approach, whilst adding a level of energy and direction within the day-to-day operations of the team, as they continue to grow.
Excitingly, this team does not focus on “selling” but instead being a value add for existing clients, assisting them in making bookings and follow-up appointments. Success is measured across the team through achievable, team-based goals, with an emphasis on providing a professional, engaging, and empathetic experience with each interaction.
Your day will be varied, from general operational support to the team, managing performance management, reporting on metrics as well as being hands-on with the team on the phones!
About you
Energetic, engaging, and creative are all words that will describe you and your style!
You are passionate about Customer Experience, leading by example with great phone manner and an ability to engage professionally and sensitively over the phone. You have a creative flare and an ability to engage your team through fun and achievable incentive plans to keep them on track to achieve their goals! You will be excited by the prospect of bringing your call centre leadership experience and becoming instrumental in continuing the upward trajectory of the centre!
The Perks!
Not only will you be part of continuing to build an incredible team of professionals, but you will also have access to ongoing incentives and flexibility to make your career fit your life! There are lots of exciting projects in the pipeline that will result in growth in the centre and therefore your role as they continue to kick goals!
Hours of work are flexible working across a 4- or 5-day week, based out of their modern, Glendale-based office, offering free on-site parking.
Sound like the opportunity for you?
With an immediate commencement on offer, you won't want to miss out on this opportunity. Applications are now open! For further information, contact Amy King, Senior Recruitment Specialist, on 0437 062 511.