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Form of workRed Energy is all about providing the community with something different, something better. As a 100% Australian energy retailer, owned by the mighty Snowy Hydro, we work to provide the best experience on all avenues for our customers, and maintain our 13-year award winning reputation in the industry. Our 1200 plus employees enjoy a balance between working from home and in our amazing multistory heritage listed building in the heart of Richmond.
An exciting opportunity has become available to join our Customer Insights team as a Customer insights Analyst on a full time, permanent basis. We are looking for someone who has experience in managing high volumes of customer data, has a strong customer focus and brings a curious mind to better understand and heighten the customer experience.
This role will see you build strong internal relationships which will allow you the opportunity to be innovative and implement change through understanding our customer’s feedback and generating improvements to our processes.
More about the role:
- Process, understand and analyse customer data submitted through our NPS survey
- Identify opportunities for growth through trends in customer feedback
- Develop change initiatives to improve customer experience that aligns with maintaining our 13 year award winning customer service
- Capture, review and report on large amounts of customer feedback
- Establish strong stakeholder relationships to have a strong influence on business change and contributes to our industry leading NPS
In addition to the above, the ideal candidate will be able demonstrate:
- Previous experience managing high volume of customer data
- Track record with success results in change management
- Technical ability to navigate multiple reporting and customer databases
- Experience with process improvement and implementations
- Experience with programmed roll outs across multiple channels
- Ability to identify risks, generate solutions and
If this feels like the right role for you, apply now!
