Customer Insights Manager

Our Business

Working at TasWater isn't just a job; it's an opportunity to deliver social, environmental, and economic benefits for Tasmania today, and for future generations to come.

Our talented workforce of more than 980 employees keep Tasmania thriving by providing exceptional water and sewerage services to more than 460,000 customers every day.

We have a bold and ambitious future, inspired by our vision to unlock water’s full potential, which is centred on our customers and communities, our people and partners, the environment, and our collective water future.  

Over the coming 5 years we are investing a record $1.5 billion to ensure a safe and secure water future for a growing Tasmania, and will we take steps towards our aspirations of net zero carbon emissions, and towards zero waste. Visit our website or Youtube channel to learn more.

The Role

TheCustomer Insights Manager is accountable for the design and delivery of the customer research program, providing actionable insights to support the achievement of business objectives and exceptional customer experiences.

Some of the things you’ll work on include:

• Partner with management and key teams providing research data as a tool for strategic planning 
• Develop and maintain a market research solution that provides the business with actionable insights and segmentation data
• Integrate Customer Insights across the wider business with the goal of enabling research accessibility, elevating collective knowledge, and promoting a customer centric culture.  
• Manage the planning, development and delivery of key analytics programs from the conceptual stage through to execution and collation of results to drive business outcomes 

Key Accountabilities

There are transferable skills that can lead to success in this role so even if you don’t think you’re the perfect fit, we still want you to apply. Experience that allows you to work on the following will be helpful:

• Strong leadership skills with the ability to motivate and manage a diverse stakeholder group 
• Writing plans, briefing notes for an executive level audience 
• Critical thinking and problem solving skills 
• The ability to negotiate to successful outcomes for all parties

  Why TasWater 

At TasWater we’re serious about supporting the development of our team members' skills and careers, fostering an environment where ideas and innovations can flourish. We’re constantly thinking about how we can make TasWater the best place to work.
We celebrate and value diverse characteristics, experiences, and abilities, actively seeking contributions from all walks of life. Inclusion a fundamental part of our culture.

We offer hybrid and flexible work options, 18 weeks paid parental leave for all parents regardless of tenure and with full superannuation contributions, an Employee Assistance Program, salary packaging options, learning and development budgets, career development pathways, and we’re continuing to work on future benefits through a dedicated Employee Experience team.
We take pride in being acknowledged as an employer of choice for women by WORK180. View our benefits and policies and the great work we do here.

If you’re not already living in Tasmania, this role could lead to the best move of your life. TasWater has many team members that have relocated from interstate and internationally in search of a better way of living. Tasmania gives you the time and space to do what you've always wanted to do. You will live and work in a place where you feel part of a safe and welcoming community, plus experience a world-class urban environment, mild climate, amazing natural spaces, and an innovative business and arts community. Tasmania is a place you can really thrive, no matter at what stage of your career you are at.

The Details

This is a full-time, maximum term position ( available until April 2025 ) providing an opportunity to work on exciting projects that are critical in supporting our corporate and customer strategy.

The role can be based at any of our primary sites, in Moonah, Launceston, or Devonport, with flexibility for hybrid work arrangements. This position attracts a salary of $134,000 - $152,000 (inclusive of superannuation.)

Your application must include a cover letter that tells us about:

• Why you are interested in this role.
• Your experience aligned to the key result areas in the position description which you can view on our website.
   

If you would like to learn more about this role or assistance in applying, please contact Samuel Paske on 0448 320 *** or Esther Cooper on 0448 335 ***.

Applications close at 11:am on Thursday 28th March 2024.