AddressAt Deputy, we're on a mission to simplify shift work. We empower businesses to build thriving workplaces - ones where staff are engaged, customers are served well, businesses are legally compliant, and companies' profits thrive. Our reach extends across 70+ countries worldwide, serving more than 320,000 workplaces.
Deputy is a global SaaS workforce management company headquartered in Sydney, San Francisco, and London, backed by top investors and recently surpassed 100m ARR. We've helped millions of workers across industries and aim to empower 60% of the global workforce. If you're passionate about simplifying shift work and driving industry change, join us at Deputy and help shape the future of hourly employment!
You do not need to match every listed expectation to apply for this position. Here at Deputy, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.
As a Customer Learning Experience Designer, you will be responsible for creating, maintaining, and testing embedded Learning Experiences using a Digital Adoption Platform. Applying your knowledge of Adult Learning, Instructional Design, and user onboarding, you will scope, design, build, and test impactful user experiences that drive value throughout the entire customer lifecycle. These guided experiences will convert free trials to paid customers, optimize account setup, provide just-in-time support, and drive increased product adoption throughout the customer journey.
To be successful in this role, you will need to be an excellent communicator who is laser focused on the user experience (UX) while obsessing over data and making the necessary adjustments for desired results.
Responsiblities
- Develop a deep understanding of the problems we solve for our clients to drive optimal user experiences focused on reducing user effort
- Scope, design, build and test high-quality guided experiences using a Digital Adoption Platform
- Establish success metrics and analyze data to help prioritize work based on aligning to business objectives
- Manage internal stakeholder communications by working cross functionally with a variety of teams including Product, Product Marketing, Sales, Support, and Customer Success
Qualifications and Requirements
- 2+ years of experience with Digital Adoption Platforms such as WalkMe, Pendo or Whatfix
- Background in Instructional Design, UX, Adult Learning, Education, or similar
- Working knowledge of HTML, CSS and jQuery selectors
- Extreme attention to detail to ensure accuracy and clarity in both technical builds and communication
- Ability to independently manage multiple projects with a variety of stakeholders
- Above all, a growth mindset, comfortable with the unknown, and a willingness to learn and experiment
Employee Perks
- Share Options
- Paternity/Maternity Leave Policies
- Personal Learning & Development Fund
- Flexible Work Policy
- Company wide Development & Coaching
- Hackathons
- Awards - "Your Time to Shine & Celebrate Success"
- Social Events & variety of social clubs (Books, LGBT, Games, Sports)
- Mental Health Support
- Munch & Learns
Learn More About Deputy
Deputy Linkedin Page
Deputy Instagram
The Bay Area's Top Workplaces
Open the Pod Bay Doors Podcast - E165: Silvija Martincevic, CEO & Board Director, Deputy
International Shift Worker Sunday
Customer Story - Honest Burgers: from inflexible all-in-one to Deputy's best of breed flexibility
Best Employee Scheduling Software 2023 (Forbes Advisor)
Silvija Martincevic: Five Things I Wish Someone Told Me Before I Became A CEO
Customer Reviews - GetApp and G2Crowd
Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.
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