Address
Form of workPersonnel Area: City Planning & Sustainability
Branch: City Planning and Economic Development
Salary Range: Band 3 AUD $76,297 to $81,262 per annum + superannuation + benefits (Remuneration stated is for the full-time positions)
Work type: 1x Temporary full-time position
Duration: 12 months (possible extension thereafter but not guaranteed)
Location: Brisbane Central and CBD
- Work with one of the largest local governments authorities in the Asia-Pacific region
- Monitor Malls’ areas to ensure they are maintained to a high standard
- Flexible hybrid working arrangements available
Our Business
Brisbane City Council is one of the largest local governments in the Asia-Pacific region and one of the biggest employers in Queensland.
City Planning and Sustainability makes the future of the city happen. We do this through partnering with key stakeholders to influence and implement the parts of Brisbane Vision 2031 for which we are responsible.
Our Branch
City Planning and Economic Development (CPED) Branch is responsible for the strategic direction of the future planning and shape of Brisbane through the development of the City Plan, local plans, city and suburban projects, supporting infrastructure, long-term economic growth and planning modules.
Council’s City Malls Management team is responsible for managing operations, local laws and public safety of the Queen Street Mall, Reddacliff Place, Brunswick Street Mall and Chinatown Mall (Valley Malls).
The Role
The Customer Liaison Officer is a dynamic role, requiring a diverse set of skills. In particular, local laws knowledge, customer service, communication and reporting. You will be patrolling the City Malls areas regularly, to monitor, assist and provide a customer service interface with Malls stakeholders, businesses, traders, patrons and visitors.
You will report to the City Malls Operations Manager and work closely with the Senior Customer Liaison Officer and a team of other Customer Liaison Officers. You will also work closely with Council’s CitySafe CCTV Operations Centre and contractor services to ensure the Malls are safe, clean, and well maintained, and undertake enforcement activities to ensure local laws within the Malls is adhered to.
You will be ideal for this role if you are a customer-focused, proactive problem solver who can engage, educate and investigate across diverse working environments. We would also love to hear from you if you are responsive, respectful and can react to changing circumstances.
The successful candidate will have the following skills:
- experience in ordinance enforcement practices, and/or, an authorised officer under the City of Brisbane Act 2010
- experience working in a busy customer service-based environment in an outdoor and diverse retail environment
- a positive attitude with strong conflict management and interpersonal skills
- the ability to manage multiple priorities efficiently and effectively.
This is a unique opportunity within a dedicated team of professionals – if you think you have the right skills, we’d love to from you.
An understanding of the Malls work environment including recognition of the relevant business, legislative, social and cultural issues and the ability to use software packages such as the Microsoft Office Suite, are desirable, not mandatory.
Benefits of working for Council include:
- flexible working hours, and flexible arrangements
- free gym and wellness centre
- award winning superannuation fund
- generous leave provisions
- competitive salary.
Benefits of working for Council: CLICK HERE
How to apply: Click on the 'Apply' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.
*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.
For more information: Please call Gabriela Kuhl on 07 3178 1148
People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.
Application Closing Date: Thursday 7 March 2024 at 11:55pm AEST
Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and since 2018 has been recognised with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.
