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SalaryCover Genius is a Series D insurtech that protects the global customers of the world's largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Hopper, Skyscanner, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek.
We're also available at Amazon, Flipkart, eBay, Wayfair and SE Asia's largest company, Shopee.
Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year.
Our team and products have been recognised with dozens of awards including by the Financial Times who ranked Cover Genius as the #1 fastest growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commits itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.
About the role
The Customer & Process Lead is responsible for the operational excellence of our claims and support operations. They are responsible for leading projects and initiatives to drive efficiency and process optimization as well as managing and overseeing the customer operations, maintaining compliance, quality, and service standards. Reporting to the Regional Lead, Customer Operations the role is the main customer advocate, flagging opportunities for improvement and collaborating with the Customer Engineering Team to ensure customers are at the center of our decisions and programs.
The Customer & Process Lead is also responsible for maintaining compliance standards, identifying operational risks that could affect customers and the team.
Why Cover Genius?
Cover Genius not only cares about being the best in our industry, we care about our team. We're a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. Some of the benefits we have are:
- Flexible Work Environment - we are outcome focussed and understand that for our people to perform at their best flexibility is critical. With the recent impact of Covid we gave 15 days additional leave to all employees for when they need a break and some well-deserved downtime.
- Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.
- Unlimited leave. It's easier and more flexible for everyone.
- Social Initiatives - pictures speak a thousand words!
*We care about the health and safety of our people. This means that we require our employees to be fully vaccinated against COVID-19 if they are not subject to an exemption. Please let us know if you have any questions or need accommodations based on your individual circumstances.
*Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
