Customer Relations Consultant

About us:

Esthetica is a leading, professional aesthetic, medical-grade device and skincare distributor providing the latest technology innovations along with award-winning education to beauty clinics and medical practices across Australia and New Zealand with growing skincare brands now reaching beyond national. 

About the opportunity:

Are you passionate about providing exceptional customer service? Do you have professional experience within a customer service field and happen to be a beauty professional? Maybe you're a beauty enthusiast looking to take the next step in your career.  If you thrive in fast paced environments and love helping out customers needs, then you might be the right candidate to join our friendly Esthetica family. 

Reporting to the management team, this role will be mainly office based attending to existing customers by phone and video-meetings, with some face-to-face contact upon customer request. Upon time to time, there may also be remunerated on-road, account management duties. 

Key responsibilities will also include:

• Get to know existing device and skincare customers via phone/video-chat in order to build strong relationships with them
• Act as a customer advocate internally to ensure customers receive the best possible support with their device and skincare ranges
• Liaise with our rostering team to ensure customers’ support needs are met
• Make regular contact with customers (where appropriate) to ensure they are happy with the support
• Working closely with the sales team to assist with the onboarding of new customers, including gathering support plans
• Working closely with the education team to provide clinical support for existing customers
• Respond to queries and feedback from customers
• Contact existing customers to inform them of new technology releases or technology promotions -In the instance of lead generation, commission of 1% is payable once the lead has successfully converted via a sales team member
• Keeping accurate records of customer interactions and transactions via company software
• Administration duties

About you

To be successful for this role, you will need:

• Previous experience in customer service within the beauty industry or a related field.
• Excellent verbal and written communication with friendly interpersonal skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to work well in a team environment.
• Demonstrated ability to develop robust and sustainable working relationships
• A beauty qualification is highly desirable.
• A current driver's license.

What we offer:

• Annual salary remuneration of $60,000-$70,000 + commissions uncapped for lead generation
• Family-like, friendly work environment.
• Become apart of a rapidly growing company.
• Collaborative and positive work environment with great work-life balance.
• Opportunity for professional growth.

How to Apply: If you are passionate about delivering exceptional customer service and are looking for a rewarding career opportunity, we would love to hear from you! Please submit your resume and cover letter detailing your relevant experience and why you would be a great fit for this role.

Please email across your resume and CV to support@estheticaacademy.com.au