AddressWork with a prominent Victorian energy provider as you manage a team to process and resolve complex complaints. Utilise your deep industry knowledge, compliance focused mindset and exemplary communication skills alongside your management experience to comprehensively manage complaints made directly to the Ombudsman.
Within this role you would work closely with client teams to assign and manage the caseload of team members and resolve any barriers to delivery.
Key Role Details:
- Comprehensive training on site
- Permanent full time role
- Start date to be negotiated with successful applicant
- Based at our established Mt Helen site, plenty of free parking.
What's in it for you?
- A role where you get to support a small, highly specialised team
- A role where your input and recommendations are essential for long term client support
- An exciting role at the start of a client relationship
- A rewarding role where you make a meaningful impact
Role Duties:
You will be responsible for the effective delivery and management of a team of Customer Relations Specialist's. Your team will process and resolve complaints as well as provide the client strategies associated for complaint mitigation and prevention. You will collaborate closely with client and internal teams to ensure the delivery of services and ensure timely and accurate communication to all parties.
Who are you?
You have managed teams before and are comfortable developing and coaching team members, ensuring compliance and strict deadlines are adhered to. Complaint Management experience in this role is highly desirable.
- Must be excellent at communicating technical information and processes across a variety of channels with diverse stakeholders
- Process-driven and ability to document extensively
- Proven history of team development and support
- Advanced interpersonal skills
- Experience cultivating positive team culture
- Retail Industry experience is highly desirable
- Stakeholder management is highly desirable
If you are excited to take on a new challenge in a well-established, global organisation that is creating game-changing journeys for employees and customers, APPLY NOW!
*Applicants must be at least 18 years of age and pass a police check and other pre-employment checks*
Concentrix is an equal opportunity employer.
Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.
