Customer Relations Assistant - Permanent Part-Time

Jaggad is a leading fashion athletic apparel company dedicated to providing premium-quality sportswear that combines performance, style, and comfort. We pride ourselves on our commitment to excellence in customer service and fostering a passion for an active lifestyle.

Days: Mondays, Tuesdays, Thursdays, and Fridays

Hours: 26 hours (flexible)

The Opportunity: Jaggad is seeking a dedicated and enthusiastic Customer Relations Assistant to join our dynamic team. As a Customer Relations Assistant, you will play a pivotal role in our customer-centric approach, ensuring that our valued customers receive unparalleled support and assistance. 

You will be part of an online-only based Customer Relations team utilising the main platforms; Zendesk and Shopify. This Customer Relations team acts as the liaison between the customer and Jaggad, incorporating product expertise, customer feedback and an array of services through responses and actions to solve all queries and provide adequate service to Jaggad customers.

What we are looking for:

• There are currently opportunities for all levels of experience.
• Must be available to work Mondays, Tuesdays, Thursdays, and Fridays.
• Ideally but not essential; experience in a Customer Care Role (customer care, sales, retail, across any industry). 
• Excellent written and verbal communication skills.
• Ability to respond to a wide range of enquiries and requests in a timely manner.
• Ability to show initiative and critical thinking.
• Ability to work within a team environment.
• Ability to adapt and operate new computer systems.

Responsibilities: 

• Respond promptly and professionally to customer inquiries via Zendesk.
• Assist customers with product information, orders, returns, and other queries to ensure a positive customer experience.
• Ensure all returns and exchanges are processed correctly.
• Effective use of Shopify platform for customer details, order details, tracking information and refunds.
• Work alongside other Customer Relations Assistants to provide the best customer experience for Jaggad customers.
• Understand the various offers and products on the Jaggad website for upcoming launches to supply customers with relevant desired information and outcomes. 
• Report to Customer Relations Manager with any frequently recurring queries or correspondence that requires escalation.

Please include the following in your application:

1. A short cover letter about yourself and any experience you have that would be transferable to the position.
2. Your C.V. 

Please Note:

• You are required to have the right to live and work in Australia to apply for this role. This role is not suited to a working holiday visa holder.

Further Information:

• Only applicants who are shortlisted for interview will be contacted. 
• Please contact *****@jaggad.com with any enquires.

As part of Jaggad’s commitment to equity and inclusion, we strongly encourage applications from people who identify with historically excluded communities such as First Nations, culturally and linguistically diverse, LGBTQI+ and people with disability. All applications will be considered without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.