Customer Relations Coordinator

Why You Should Apply:

Aspire 42 is an Australian company, dedicated to investing in and developing existing businesses and creating new ones. They have a strong and developing presence in a diverse range of industries including consumer and business finance, home services, and health and lifestyle.

The company has made a strategic decision to invest in the Gold Coast, in order to capitalize on a range of commercial opportunities, and at the same time be able to offer exciting career opportunities and lifestyle benefits to a growing professional talent pool in the area. 

About the Role:

As our Customer Relations Coordinator, your key responsibilities include:

• Overseeing and actively engaging in addressing customer queries and escalations to Internal Dispute Resolution.
• Gathering information, analysing evidence, and making recommendations for Internal Dispute Resolution.
• Identifying opportunities within the Internal and External dispute process, collaborating with Function leaders to enhance outcomes.
• Working closely with Management to implement changes that elevate overall service quality.
• Ensuring compliance with policies & procedures of the Consumer Finance Division, including the Credit Policy, Privacy Act & NCC.

Your Skills and Experience:

• Proven experience in high-volume transactional call center environments.
• Exceptional written and verbal communication skills, especially adept at phone communication.
• Strong customer service aptitude, proficient in de-escalating challenging situations, and adept at achieving mutually beneficial outcomes for the company and the customer.
• Capability to handle high-pressure environments, maintaining composure, courtesy, and methodical approach, while demonstrating empathy and a determined, focused results orientation.
• Thorough understanding of the national credit code, with the ability to operate in accordance with the code when dealing with consumers and external stakeholders.
• Experience within the Financial Services and/or Debt Collection industry is advantageous.

To apply for this exciting role, please forward your application with your resume and a covering letter through this platform. We look forward to hearing from you.