AddressAbout us
We are a values driven organisation proud to be serving our community with a broad and diverse range of services. Our community is active and engaged, and proud of our diverse culture, green spaces and built environment. We are connected by our vibrant local centres and our focus on creating safe and welcoming places for people. We are making big changes at the City and by working together we are coming up with more efficient and innovative ways of doing things and by being able to make a difference in the community brings us great job satisfaction. If you are looking to work with an organisation that promotes a positive and inclusive workplace, has a friendly working environment and truly believes their workforce is their most important asset, then the City of Bayswater could be the place for you.
About the Position
As a Customer Relations Officer you will be the first point of contact at the Civic Centre for our community and will play an integral role in communicating with our customer base. With a focus on excellent customer service you will be providing information on a range of matters, undertaking financial transactions as well as processing customer requests. Your friendly nature and ability to develop strong relationships with internal and external stakeholders will ensure success in this role.
About You
To be successful in this role you will have experience in front line customer service with a demonstrated ability to be responsive, friendly, and positive when dealing with others and have well-developed written communication skills. It is essential that you have a high level of attention to detail and model our city’s values through your work.
What we offer
You will love working here because we believe we have great staff who are motivated and passionate about what they do. We get to make a difference in the community which brings great job satisfaction. We offer a competitive salary of $39.15 (adult rate) per hour plus super, as well as access to City of Bayswater staff benefits including:
- Generous superannuation contributions up to 21%*
- Free aquatic and gym membership
- Employee health and wellbeing program
- Free onsite parking
- Employee Assistance Program
- Corporate health insurance discounts
- Diverse and inclusive work environment
*conditions apply
Closing Date: 4pm, Wednesday 19th June.
To view the Position Description and information about working for the City of Bayswater, please download the attachments below.
For any further queries please contact Susan Chau on 9270 4131.
The City of Bayswater reserves the right to close this advertisement prior to the closing date. Candidate screening and interviews may take place prior to the advertised close date. Applications may be used to fill subsequent vacancies.
TO APPLY click the "APPLY NOW" button.
Applicants should include a current CV and a cover letter describing how you meet the requirements of the role.
JEREMY EDWARDS
CHIEF EXECUTIVE OFFICER
The City of Bayswater is an Equal Opportunity Employer and we promote a workplace that values and foster the diversity of our staff. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, people from culturally diverse backgrounds, the LGBQTIA+ community, and young people.
Attachments:
- How to Apply for a Job Vacancy.pdf
- Information for Applicants.pdf
- Inside Industrial Agreement 2023_opt.pdf
- PD Customer Relations Officer (Casual) (Band 3).pdf
