AddressWe have an exciting opportunity for an experienced Customer Relations Officer to provide effective and efficient customer services to the City of Kalamunda’s customers.
About the City of Kalamunda
The City of Kalamunda is a local authority with a population of 60,000 located approximately a 35 minute drive from the Perth CBD providing the opportunity to work in a varied planning environment, from rural natural bushland to highly developed residential, commercial and industrial areas.
About this Opportunity
This position is responsible for providing high levels of customer service by assisting with customer enquiries at the Front Counter of our Administration Centre. Reporting to the Customer Relations Team Leader, some of the duties of this role include:
- Deal directly, effectively and promptly with a wide range of customers in a sensitive manner.
- Develop and monitor customer service policies and standards.
- Provide resolutions to customer complaints and offer innovative suggestions, review periodically team operations and functions, suggest improvements to internal members of staff which will continually improve external Customer Relations.
- Respond to customer requests and complaints in a timely manner.
- Foster positive communication processes throughout the organisation and to external customers.
- Process and receipt monies.
- Provide clerical support.
Further details can be found in the Key Result Areas of the Position Description found on our website under Careers.
Selection Criteria
- Demonstrated customer service experience (on the job training will be provided).
- The ability to achieve high levels of customer satisfaction in an environment with high work volume and competing client priorities.
- Commitment to teamwork and the maintenance of a supportive work environment.
- A passion for learning about our organisation and the local community.
Hours of Work
This is a permanent full-time position working Monday to Friday, 75 hours a fortnight, with the option for a fortnightly or monthly rostered day off. Part-time job share will be considered.
About the Benefits
This position offers a salary of Level 4 being $72,285.74 - $77,017.66 per annum (depending on experience and skill level) plus superannuation. Pro rata if part-time. Other benefits are annual salary increments and EBA increases each year, a generous superannuation co-contribution scheme and accrued annual leave which attracts an additional 17.5% leave loading and personal leave.
How to Apply
To be considered for the position your application will consist of a covering letter that addresses the Selection Criteria, and an updated CV.
Your application and other supporting documents can be submitted electronically through Seek - attaching a maximum of TWO separate documents in PDF.
For further information about the role, please contact People Services on (08) 9257 9***.
Applications close 5pm, Friday 7 June 2024.
The City of Kalamunda reserves the right to appoint a candidate prior to the closing date. Submissions from recruitment agencies will not be accepted.
The City of Kalamunda is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve. We aim to have a work environment where everyone feels included and everyone can realise their full potential.
